Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint against Service Uniform for lack of quality service and customer attention Dear ************************ am writing this letter to file a formal complaint against Service Uniform regarding their lack of quality service, poor customer attention, and unfair contract practices. Despite being a loyal customer for over 8 years, our experience with the company has been extremely disappointing, prompting us to terminate our contract. We kindly request your assistance in resolving this matter.To our dismay, we recently discovered that our contract with Service Uniform was automatically renewed for another 7 years without our knowledge or consent. As long-standing customers, we find it disheartening that such an important contractual matter was not communicated to us. This lack of transparency demonstrates a disregard for the well-being of their customers.Upon reviewing the contract, we noted that there is a provision allowing for termination if we are dissatisfied with the service and quality, provided we inform the company in writing. Consequently, we have taken the necessary steps to terminate the contract by sending a certified letter, accompanied by many recent photographs illustrating the abysmal quality of the uniforms we have received. These photographs depict torn and dirty uniforms, and most egregiously, a uniform with our logo upside down.Our primary request to the Better Business Bureau is to help us terminate this unfair agreement with Service Uniform, without incurring any additional costs. We are willing to return any rented materials to the company to ensure a smooth resolution. Our intention is simply to discontinue our association with a company that consistently fails to provide satisfactory service and maintain the quality standards we expect.We greatly appreciate any assistance you can offer in resolving this matter. Please feel free to reach out to us should you require any further information or documentation regarding our complaint. Thank you for your attention to this issue.Sincerely,*************************
Business Response
Date: 07/14/2023
We have reached out to ************************* about these grievances and we had set up a meeting on July 7th 2023 to discuss the grievances and Services provided by Service Uniform. We addressed the issues and came to the conclusion that there has been some miscommunication on how the program works which resulted in some quality issues. We educated ******** Engine how the program works and its benefits, Both parties are now participating on resolving these issues of quality and service. Service Uniform is committed to reinvesting into ******** Engine by providing a new uniforms at our expense. Both parties agreed to sign a new agreement come sometime towards the end of the year after Service Uniform has fulfilled and proven its obligations to ******** Engine with Communication, Service and Quality. Both have agreed to reassess services in Dec 2023.
*******************************
Service Uniform
Route Manager
Customer Answer
Date: 07/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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