Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 24th, 2024 I purchased a 2018 Grand Cherokee Jeep. Upon the purchase, the service department mentioned they provide complete vehicle inspections after the dealership purchases it's vehicles. Which includes full inspections on Engines, transmissions, brakes, electrical systems and more. Overall these inspections are to identify any potential issues that could affect the vehicle's performance, safety, or reliability. I've only driven the jeep for 8months and less than ****** miles. Early June I noticed there was some performance issues. I took it in for a diagnostic at OBD transmission( enter info). After the diagnostic was completed, I was informed that the codes showing up had been previously on the obd scan prior to bringing it to OBD transmission. Also the transmission was damaged and needed to be replaced. Estimates were from ***** to ***** dollars.Immediately I contacted the sharpest rides sales department to inquire about my next steps trying to establish inspection protocols and how could I be sold a car where the transmission goes out in less than 8 months and less than ***** miles.The sharpest rides sales department directed me to the customer department. I contacted the customer care for a week straight and have yet to receive any communication from anyone. I continued calling and asked for the sales manger ***** Z. or customer care manger ******* *** and **** **** with no success. After the terrible customer service and no returned communication I decided to go in to the dealership. During my In person visit on the on July 1st I experienced the run around with very little to no communication. Upon arrival I asked to speak with ***** Z or ******* *** and was informed they were off property. I then asked if the staff knew either of their work schedule to guarantee a face to face. The staff said that they didn't know their schedule or if they'd return same day. A staff member by the name of ****** then came over with a very not his problem

  

  Business Response

  Date: 07/02/2025

  On Sept 24, 2024 Mr. ******* purchased a 2018 Jeep Grand Cherokee.  The vehicle was sold with ****** miles at the time of sale.  The customer did not purchase an extended service contract.  Although an inconvenience, vehicles break.  They are filled with moving parts.  The vehicle was purchased with over ****** miles and now has well over ******* miles on it.  To imply that after eight months and almost ****** miles that the dealership would be liable is unfortunate.  Used vehicles are sold AS IS and do require maintenance.  The dealership is willing to take the vehicle in on trade based on the condition or if we can help get the transmission done for less we are open to that.   

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from sharpest rides and they had the car at their shop the car was taken therein December. I was told that the car was ready on 6-28-2025 I was told I couldn't receive my car until I sign paperwork now sharpest rides will not do anything regarding the lemon law

  

  Business Response

  Date: 07/07/2025

  On December 13, 2024 ******* ***** purchased a 2016 *** 7 series.  The vehicle is used and sold AS IS, lemon law pertains to new cars.

  Customer Answer

  Date: 07/10/2025

  
  This is regarding the sharpest rides lemon law. The car broke down in 2 weeks. They knew the car was not in good condition. When I got it back after 7 months it was in worse shape than when I took it to them I paid $30,000 cash and it broke down in 2 weeks 
  

  
  

  

  Business Response

  Date: 07/10/2025

  As with any used vehicle, they are sold AS IS.  The service contract is there to help pay for repairs.  Again there is no lemon law pertaining to used vehicles. 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from the sharpest rides on April 29th, they had to do some work to it so I wasnt able to pick it up until May 9th. I Picked it up on May 9th and took it home. On Saturday May 10th I noticed it had a leak. I called the salesman ***** then he called a gentleman named Franky and they told me that they would get it taken care of in a timely manner and no money out of my pocket. I dropped the car off on May 12th at ******************** the shop they told me to go too. I met Franky there and he told my father and I that he would get it taken care of in a timely manner with no money out of my pocket since I just picked the car up. I called the shop today May 23rd to see what the *** was, they havent even started working on my car. Ive been trying to call Franky and other members of the dealership to see what it is going on and why my car hasnt been taken care of yet, and I cannot get a call back. I finally got a hold of Franky today May 23rd. Asked him what was going on. Alls he said is he would talk to the owner of the shop. I asked Franky to call me back and I never heard back. Ive only had the car for 3 days in total since I bought it and I dont feel as if I should have to make the first car payment since they sold me a car with a leak and it has been in the shop for a month, or some some sort of reimbursement.

  

  Business Response

  Date: 05/31/2025

  On April 29 ***** ******* purchased a 2018 **** Escape.  The vehicle had ***** miles at the time of purchase.  The customer did purchase an extended service contract.  Speaking to the shop that performed some work on the vehicle, the part that was replaced had failed.  They are waiting on replacement part. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024 bought a 2011 **** f250 from the sharpest rides after a month it stopped running spent 6k to get it running again. Then a month or two later again stoped running payed another 600. After another month or so left me stranded called the sharpest rides explained the situation and told me to take it to nexgen automotive who's is the mechanical place the sharpest rides use. Sat at that shop for 4 months then got repoed because I was not going to pay 700 a month for truck that I did not have and not using. They were Charging me with 20k to get if fixed and extended warranty they sold to me was covering 6k only and currently owe 26k for it. They have no interest in helping tried talking to the ** and no help was offered. 5/17/25

  

  Business Response

  Date: 05/24/2025

  On March 25, 2024 **** Barragan ********* purchased a 2011 **** F-250 Super Duty.  The vehicle had ****** miles on it at the time of purchase.  The vehicle was brought in January of 2025 with over ******* miles.  The service contract approved $6000 to cover a non listed component.  The customer in the interim stopped paying for the vehicle and it was repossessed.  The customers wife called the dealership asking if they paid off the past due amount if the dealership would take the vehicle in on trade.  The customer was advised that a trade would be possible, however that financing terms would not be guaranteed.

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23345310
  
  I am rejecting this response because:

  Before taking the **** to next **** it was taken to 2 different places for repairs. One time costing 6k and the second time 600. With in months of the truck being bought. Third time called the dealer and was advised to take the ****. First they said it was injectors and because the extended warranty bought with them did not cover injectors then they said it needed a new engine, that would cost around *****k and extended warranty only covered 6k of that. The **** had an oil leak even before getting out of the lot and they were well aware of that and said extended warranty would take care of. I had over of months trying to contact ** *******. Not until recently did I talk to him who is very unprofessional and when I demanded to talk to higher up, hung up on me since he didn't want to deal with the problem.  I will get all receipts and dates as to when we started taking the **** for service. And had to tow **** multiple times because extended warranty also didn't pay for that and no shops near home were working with ********* due to lack of payments per shop owners. I was willing to pay the 2800 to get the vehicle back only if they were willing to trade vehicle but ** ****** said the vehicle was not worth taking out after he new what was wrong with the truck according to nexGen notes. They sold a non working vehicle, and need to take further action or will take to court if not resolved. I am not the first ****** with a complaint like this. 

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 dodge journey from The Sharpest Rides on 4/29/2025. Before I even reached my house the check engine light came on and the car started overheating. The customer care manager ******* had the car towed to a shop they contract with called Next **** they told me a part they already fixed was faulty so they replaced a hose, told me the car over heating made the car throw the check engine light on and assured me they fixed the problem I also want to add just replacing that took a week and a half. I picked it up May 10th, the car started overheating after driving it about 45 minutes, I had a family member who is a mechanic look at it and he told me to give the car right back to them because the issue is either a cracked cylinder block or cracked head gasket. I called ******* on Monday May 12th after I got off work, he told me he would have it towed back the next morning which he did. So from May 13th until the 16th I waited, didnt hear anything so I followed up asking for any answers and I still dont have one. I have been able to drive this car maybe four times since I purchased it and I am a single mother of five children who cant afford to not have transportation after giving them 2k down, they dont have any loaner cars, they dont know whats wrong so I cant move forward with a claim and at this point I just want my money back or the car to be fixed and not sit in a diagnostic stage for weeks. I have reached out to the General Manager ***** who listened to what I had to say but wasnt very helpful with a solution which I made very clear that I needed some source of transportation immediately since they sold me a car that doesnt properly run, ***** told me that I would be getting a call or answers by the end of business today May 17th 2025, the shop closed at noon today so I know I will now have to wait until Monday and I am beyond upset.

  

  Business Response

  Date: 05/28/2025

  ******* **** purchased a 2018 Dodge Journey on April 29,2025.  The vehicle had ****** miles at the time of purchase and the customer purchased an extended service contract.  The vehicle was brought to Next *** automotive and was diagnosed as needing a thermostat.  There is a national back order for OEM thermostats.  The customer wants to get a second opinion on the vehicle and has elected to have the vehicle brought to another repair facility.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle in March, and Ive been getting the run around with this dealership for 2 weeks now to get my vehicle looked at in the shop and I spoke to the Warranty Manager 1 time and he hasnt called me or anything. I spoken to a sales manager and they told me that they would have him call me and nothing yet. I am a single mom of 3 kids and 1 on the way thats coming anyday. I cant even take my kids to school and go to my appointments or anything. Im beyond furious and Im making payments on my vehicle after putting ***** down.

  

  Business Response

  Date: 05/12/2025

  On March ******* **** ****** purchased a 2012 Buick Encore.  The vehicle had mechanical issues and we switched the customer to a different unit.  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck in August from the Sharpest Rides. They had me and the dealer sign a paper stating the vehicle had a clean car fax. My needs have changed from a truck to a cargo van. So I went to trade the truck in the other day on a ******************* The dealer I was at pulled the carfax, they then told me that this truck had severe frame damage reported. This was not disclosed, Now a truck I bought less than a year ago for $26,000 is now only worth $8000. If this would have been disclosed to me, I quite simply would have bought a different truck, as this dealer usually has plenty to choose from. I have contacted the dealer, and am just getting ignored after I told them my problem.

  

  Business Response

  Date: 04/21/2025

  On August 26, 2024 Mr. ***** purchased a 2019 Ram 1500.  The vehicle had ***** miles at the time of delivery and no work was promised.  The Carfax on the vehicle is clean.  The Sharpest Rides does have vans and are willing to take the vehicle in on trade.  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car (2012 *** 128i convertible with around ****** miles) via a loan with a $3000 down payment on 8/12/2024 for roughly $11,000 after fees.I purchased this car about 9 months ago and have put only about ***** miles on it and it has only given me problems and more expenses. Here is a list of things that immediately failed:-battery (the day I purchased the car; sharpest rides mechanic was able to replace this, thankfully)-old tires (got a flat the first week I drove the car; had to immediately replace all 4)-Bluetooth system consistently glitching What the *** shop said needed to be fixed after inspection:-spark plugs -coils -coolant leak -oil gasket leak -heating system -infotainment system Now, I am dealing with rod bearing failure, which is more expensive to repair than the value of the car itself. I feel that I got massively scammed here and I fear that they sell dangerous and unchecked cars here. Ideally, I would like to return the car and be fully reimbursed, not counting all of the repairs to the car I have already had to pay.

  

  Business Response

  Date: 04/21/2025

  The Sharpest Rides sold a 2012 *** 128i on August 12, 2024.  The vehicle had ***** miles at the time of sale.  Nothing was promised at the time of delivery.  The customer declined any extended service contract.  None of the issues mentioned were brought up prior to purchasing the vehicle.  Without having an extended service contract the customer is responsible for the repairs.  The Sharpest Rides would take the vehicle in on trade

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23165061
  
  I am rejecting this response because I was promised a working car and not a severely poorly maintained and unsafe vehicle, as I hope all of your customers are promised. I will not be giving any more money to your business, so a trade-in will not work for me. Why should I trust that you will put me in a safe vehicle, as the one I previously bought is unsafe to drive in? I would like a partial refund, if nothing else. I have already lost so much money fixing this car that it is truly the least your business can do. 

  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used 2017 Chevrolet Suburban from The Sharpest Rides on February 26, 2025 for $20,512. We paid an additional $800 to their preferred shipping company to have it delivered to our town. It arrived on March 17, 2025. On March 18th , we noticed it could not maintain speed and struggled to accelerate. We made an appointment at the mechanic, who diagnosed misfiring and failed lifters which need to be replaced. The head gasket has to be removed to replace the lifters. On March 21st, we provided a copy of the estimate to the ************* at **********************. They then requested the mileage, so we sent a photo of the odometer showing we had only driven the car 29 miles. Their ************* team said they would take care of the problem. They wanted to speak to the mechanic at the shop first. On March 31st, the ************* team said they would be picking the car up, shipping it back to their dealership to repair and then shipping it back to us - all at no cost to us. The car was to be picked up in the next couple days. I requested they provide us with an estimate of the proposed repairs and timeline - as is required by law in both ******** and ******** for auto repairs. I also asked for a second time that they cover a rental vehicle due to the continued period of time we will be without a car as they ship it back and forth. They have not responded to my requests for an estimate, a rental car, or an update.We request that either A) Cover the cost of needed repairs at our local mechanic or B) Provide us with an estimate of their proposed repairs and timeline, and a rental car due to the prolonged period the car will be gone due to shipping it.

  

  Business Response

  Date: 04/11/2025

  On February 26, 2025 ***** ****** purchased a 2017 Chevrolet Suburban from The Sharpest Rides. The vehicle was purchased for $19988 plus taxes and fees.  The vehicle was sold **** and the customer declined extended service contract.  At the time of sale the vehicle was being repaired by an outside vehicle repair facility.  The dealership was made aware of the issues and because of the amount of money that was paid to the facility, they agreed to transport the vehicle back to correct the issues.  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23158380
  
  I am rejecting this response because:
  We are still awaiting resolution of this case.  We requested that the dealership provide us with an estimate of proposed repairs, timeline, and any costs would be responsible for before transporting our vehicle.  We never received that.  We were given the number for the mechanic shop the Suburban is at and we have left two messages, but they are not returning our calls.  Yesterday, April 10th, I received a message from The Sharpest Rides that the repairs are almost done.  However, we have no information on what repairs were done or when the vehicle might be returned to ***

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/30/2025

  The repair facility assumed all responsibility for transport and repair of the vehicle.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hummer H2. At the time I had asked if the thoroughly inspect the vehicles. I was told yes we would sell a damaged vehicle. They do visual inspections along with safety inspections. The next morning, I started the vehicle and it immediately said low engine oil. I noticed it was leaking on my driveway. I took the vehicle to a mechanic who confirmed the motor was blown, the transmission has a crack in it that you can see with a naked eye, the power steering gear box was leaking that you can see with the naked eye, the sway bar linkage was completely off, keeping it safe in the road, the Tcase was missing bolts, and another long list of other repairs. This was in a hour of bringing it in. I have contacted them asking what they are willing to do? They have said nothing, Colorado is a as is state. I said but at the time of sale I was assured that all cars are inspected that sharpest rides wont sell damaged vehicles, this was a lie. Especially after looking here, listening to interviews with employees, watching news, seeing complaint after complaint. Thousands of complaints. This is fraud. And they are stealing people money and messing with there lives to get to work care for there families. If they would make it right on my part and that is the cost of doing business. Then I would be happy. But they refuse to do a thing and say we have never lost a law suit in ********.

  

  Business Response

  Date: 03/05/2025

  On December 21 ***** ***** purchased a 2003 Hummer H2.  The vehicle had ******* miles at the time of sale.  The vehicle was originally listed at $17487 including dealer handling of $499.  A negotiated price of $14251.40 was agreed upon and any future repairs were the customer's responsibility.