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Business Profile

Gun Store

Mile High Shooting Accessories, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/2022 I bought 10 boxes of bullets online from Mile High Shooting Accessories totaling $693.10. I received the box from *** and it only contained 9 boxes of bullets. I contacted Mile High and they said the box had been tampered with and resealed. After numerous phone calls, Mile High said they would not replace or refund until they settled with ***. It has been 2 months and still no communication from Mile High. I feel the problem is between Mile High Shooting and *** and I should be refunded for the cost of the missing box of bullets.

    Business Response

    Date: 10/20/2022

    To Whom it may concern:

     

    I wish the customer would've  requested a conversation with Owner. The customer service representative is no longer here, I believe the incident fell through the cracks because we always send out the missing product while the case is reviewed by ***. There is a record of claim but have no idea why my employee didn't follow through or changed my procedure. This is at time she gave notice but didn't fulfill her two weeks.  

    We can refund or send him two boxes of this ammo to make up for the bad service..

     

    Very Sorry

    Diann P*********

    Owner

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:



    I have reviewed the response made by the business, and find that the sending two boxes of bullets are satisfactory to me.




    Regards,

    Thank You



    ***** *******

Mile High Shooting Accessories, LLC is BBB Accredited.

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