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Business Profile

Storage Units

K & K Self Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/29/2024 I made an online purchase for a storage unit. As advertised I paid $75 and in return got a unit number and gate code so that I could access said unit 7am to 7pm 7 days a week. Im assigned unit I24 and gate access code is **********. 09/30/2024 I decide to move into my unit. Get into the gate using my access code and come to find out there isnt an *** considering the letters on their units only go out to the letter G. The sign in the door says theyre in the office Tuesday- Saturday 9am-2pm. They then dont show up to work on 09/31/2024. I cannot seem to get into contact with them via email or their phone number

    Business Response

    Date: 10/08/2024

    Hello

       As you will see from the various attachments everything stated is simply false and clearly disproven.  First, as you can see she was emailed immediately back and even responded to that email with clear instructions where and how to access the indoor climate control units which you can see by the picture attached clearly in Huge letters says INDOOR UNITS.  Second you can see by the picture of her putting items inside her unit she clearly has gained access and has been using the unit and the gate records also clearly show that she has come in dozens of time just fine.  I think this is pretty straight forward.  

     

    Thank you

     

    Owner

    K and K Self Storage

K & K Self Storage LLC is NOT a BBB Accredited Business.

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