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Business Profile

Tree Services

Newell Bros Tree and Landscaping Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Newell Bros Tree and Landscaping Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newell Bros Tree and Landscaping Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Damage to my mobile home when was hired by management to take tree out. I have not been able to contact tree company about damages. Management of trailer **** told us not their problem take it up with tree company. Im really upset hopefully we can get this resolved.Thank you *************************

      Business Response

      Date: 01/03/2024

      *************** to a complaint sent by *************************. We responded in person on November 15, 2023 with the manager present. ************************* called me the day before and was irate on the phone as he threatened legal action if we didn't pay for damages to his property that we supposedly caused. During that conversation, he mentioned some personal type of things I won't repeat about the manager of the park and also said that he didn't want the tree taken down that we were working on. I tried to calm him down and told him I would be willing to meet him the next day which we did. The couple was completely unreasonable and tried to say our guys damaged several items including a toprail to their deck which he claims had a piece of the Cottonwood tree lodged in it. It was obvious that someone had stuck a piece of lumber which was most likely an old piece of  Pine or Cedar in an old crack in the rail. I took a picture of it. I knew at that point we were being blamed for damage that we had not done. Another item that confirmed that was an old dent on the top of his roof which had obvious dirt that settled from prior rain storms over the years which he claims was a fresh dent which I explained would not have showed sitting water over time in it if it had been fresh damage. When I told him that the piece of wood was not a piece of freshly cut **********, he told me to leave his property and his attorney would be calling us. He then called the city of ***************** ************* and claimed we were working in an unsafe manner and wanted them to investigate. I talked with one of the Forestry staff from the City of ********** and he said the person from his staff came to the site and said we were being safe and didn't understand why he had called them. This seems to be a case of an unreasonable person who wants to take advantage of a 30 year company with a long standing reputation of high quality customer **********************.
      Matt **********************

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