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Business Profile

Book Sales

Chessler Books

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/22/24, I contacted Chessler Books by email to see if they were interested in purchasing several mountaineering books. ******* Chessler offered to pay $100 for these books. The books were mailed by *** (tracking numbers 9549-0135-9142-4208-6782-38 and 9549-0135-9142-4208-6782-52). The books were delivered to Chessler Books on 8/1/24 at 1245 PM. These books were subsequently listed on the Chessler Books website. No payment was subsequently sent by ******* Chessler. I emailed ******* Chessler on 8/20/24. He said, on 8/21/24, that the books and packing were great and that he would "send a check" that week. No check was received. I emailed him on 9/9/24 and 9/16/24 to say that I had not received payment. I got no replies to those emails. I phoned him on 9/20/24. ******* Chessler apologized for not sending the check, but did not indicate that he was planning to send payment. I still have not received payment.

    Customer Answer

    Date: 10/08/2024

    ******* Chessler

    ************

    ******************************

     

    Chessler Books

    PO Box 4359

    Evergreen, CO 80437

     

    Customer Answer

    Date: 11/30/2024

    Regarding the complaint which I filed against Chessler Books, Evergreen, *** ******* Chessler finally sent a payment of $100 which I received on 11/21/24.  

Chessler Books is NOT a BBB Accredited Business.

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