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Business Profile

General Contractor

AirRadon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired AirRadon to mitigate the radon in my home. AirRadon, provided me with an estimate of $1250 for the fan and $530 for a vapor barrier. AirRadon installed the fan and vapor barrier on April 18, 2023. However, they did not install either of these to the ***** (****************************************). Below is what they did not do to the standard. Only the fan itself would meet the standard. - Outside PVC was not schedule 40.- Vapor barrier was most likely not at least 6mm thick. It was black plastic sheeting from ************ Vapor barrier was not sealed in the crawl space in any way. It was just spread out over the dirt in the crawl space.- PVC was not used between the fan and the vapor barrier.- Almost no dirt was dug out under the concrete pad in the basement. A drill was used to loosen the dirt instead.- A manometer and alarm was not installed.- PVC was not used to go into the concrete pad where the dirt should have been dug out.

    Business Response

    Date: 01/22/2024

    See Attached 

    Customer Answer

    Date: 01/23/2024

     
    Complaint: 21124288

    I am rejecting this response because: Returning all materials undamaged is an impossible ask. We did not ask for a full refund. We asked for a partial refund since we are using the radon fan.

    Sincerely,

    *********************************

    Business Response

    Date: 01/31/2024

    BBB, Complaint ID ********
    Request Alternative Dispute Resolution.
    Response:
    In the original complaint ********************************* stated that the external piping connected to the fan unit was non-compliant (not sch 40) and ********* stated that total dispute was for $1780.00. The actual charge for the job was $1750.00. This is why I said if all material is returned, I will issue a full refund of $1750.00.
    In response to ********* asking for a partial return,********* has not stated a dollar total of what she expects.

    Thank You,
    *************************************
    airRadon

    Customer Answer

    Date: 01/31/2024

     
    Complaint: 21124288

    I am rejecting this response because: Nothing was offered by AirRadon. An additional $30.00 was given in cash for additional flexible pipe material. A total of $1780 was paid to AirRadon. I am not asking for a specific amount because no materials will be returned. I asked for a refund of labor and materials other than the fan since we are still using the fan.

    Sincerely,

    *********************************

    Business Response

    Date: 02/14/2024

    Respond

    Customer Answer

    Date: 02/21/2024

     
    Complaint: 21124288

    I am rejecting this response because: Nothing to Accept

    Sincerely,

    *********************************

AirRadon is NOT a BBB Accredited Business.

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