We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Adams Plumbing & Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2022 Paid $10,000 Hired to provide new boiler and radiant heating system No work was provided. No parts were given to me even though the deposit was to be used to buy all components.Dispute over not providing any work or parts. They kept saying they would show up and have emails stating so, but they never showed up to do the work.After many attempts to contact the company, Adams Plumbing has not returned my calls or emails.I would like my deposit back.

    Business Response

    Date: 05/29/2025

    At the time of this project, ownership of the company was changing hands and unfortunately we did not get this customer's project done in a timely manner. We have since corrected such situations.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original plumbing contractor we hired had sold his contracts and business to current owners at ****'s Plumbing. The new owners did not complete the job and asked to cancel our contract entirely as they aren't equipped to finish the job. They had made several mistakes and said they would come back to fix them. After several attempts and promised they never showed up. I have attached photos and details of what they made errors on. We are seeking reimbursement for the cost of hiring another plumber to come out and fix their mistakes. We have communicated several times to ****'s plumbing over the phone and email but they fail to respond. Damages include:-Time delays impacting build progress and other trades from starting their work (electricians, insulation, etc)-The water line should have been stubbed above grade on the exterior of the south side of the property We are in the middle of calculating damages but they are in the $2k-$3k range.

    Business Response

    Date: 05/29/2025

    Upon purchasing the company we became quickly aware that there was too much work for the crew we had at the time. We hired on crews that turned out to not be up to par. They made many mistakes on this residence that cost the customer time and money. We did, however, make sure the customer was taken care of and that any damages caused by Adams P&H were financially covered. 

  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Adams Street was incredibly helpful when I had a main water line break in the early summer 2022. I hired them again for gas lines and running heaters. They have repeatedly put off the scheduling, when they finally showed up after over a month of trying to get them to follow through on their work (I made over 20+ calls to finally get them to commit and work), they said they would have an inspector over within a week. I was away on a trip after the work and heard nothing during my time away about the inspector. I returned home after 5 days with no communications only to find out once I reached out to them multiple times that the process is delayed due to needing a permit which I was never instructed on from the beginning. After another two days of inquiring. I still have no answer. The floors in a section of my house are still removed as the inspection did not take place and I have a 30 fit trench dug across my entire back yard that continues to be a hazard. The company has failed follow through for months but to leave a client with no information and not follow up after multiple attempts is absurd. The owner even answered while on a job yesterday knowing I needed clarity and simple yelled busy and hung up the phone.

    Business Response

    Date: 05/29/2025

    We do apologize that we could not complete this project in a timely manner. We did advise you that we did not have the time for your project, and knowing this, you were adamant about moving forward with us. Unfortunately, scheduling did become an issue. We do apologize about the situation and hope that we can remedy the situation in the future.

    Adams Street was incredibly helpful when I had a main water line break in the early summer 2022. I hired them again for gas lines and running heaters. They have repeatedly put off the scheduling, when they finally showed up after over a month of trying to get them to follow through on their work (I made over 20+ calls to finally get them to commit and work), they said they would have an inspector over within a week. I was away on a trip after the work and heard nothing during my time away about the inspector. I returned home after 5 days with no communications only to find out once I reached out to them multiple times that the process is delayed due to needing a permit which I was never instructed on from the beginning. After another two days of inquiring. I still have no answer. The floors in a section of my house are still removed as the inspection did not take place and I have a 30 fit trench dug across my entire back yard that continues to be a hazard. The company has failed follow through for months but to leave a client with no information and not follow up after multiple attempts is absurd. The owner even answered while on a job yesterday knowing I needed clarity and simple yelled busy and hung up the phone.

Adams Plumbing & Heating is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.