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Business Profile

Property Management

Mountain Haven Property Management Servies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is a property management firm who is claiming unjust billing on final statement. Some of the items are repairs to appliances and screen door the landlords/agency did not fix when reported as broken. Instead, are expecting payment from tenant. **** care which tenant paid directly to the man taking care of the lawn. Painting of an entire house which did not require full house painting. Refusal to provide full receipts for claimed work. Receipts not itemized and no original estimate to justify paint or extent of painted areas.Issues during tendency included tenant fixing celling repair including mold removal from a leaky shower. Taking 4 months to fix a shower/bathroom floor. Landlords continually coming onto the property without giving 24 hour notice.

    Business Response

    Date: 08/23/2023

    Dear Sir or Madam, 

    We have submitted our response to the complaint in the form of an attachment above identified as "Mountain Haven ltr to BBB ******," together with all Exhibits. 

    Please let us know if you have any questions regarding our submission. 

    Thank you for your assistance with this matter. 

    Sincerely, 

    Mountain Haven Property Management

    Business Response

    Date: 08/23/2023

    Please find attached photos (Exh4) showing a sample number of photos we have of damages to the home.

    Customer Answer

    Date: 08/29/2023

    Please see attached files. 

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20444186

    I am rejecting this response because:  

    Please see additional comments submitted under the additional information transaction.

    Sincerely,

    *********************

    Business Response

    Date: 09/06/2023

    Receipts that far exceed the Dhyne's security deposit have not only been provided by email to the Dhynes, but also were made available through their Tenant Portal.

    As also stated in the previous response to this complaint:

    The receipts for the repair work for the Damage and Cleaning were sufficiently detailed (See Exhibit 5);
    There is no requirement in the Lease that Mountain Haven provide an estimate prior to performing any repair or cleaning work caused by the Dhynes. (See Exhibit 3); 

    Invoices and Receipts are attached again that by far exceed the Dhynes security deposit, as has been stated multiple times.  

    If this is not sufficient to close this complaint, then we will have our attorney reach out.

    Customer Answer

    Date: 09/19/2023

     
    Complaint: 20444186

    I am rejecting this response because:

    Please see original complaint. The business still feels it is appropriate to bill for invoices the owners and the business did not want to pay when reported.

    Sincerely,

    *********************

Mountain Haven Property Management Servies, LLC is NOT a BBB Accredited Business.

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