We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Amusement Parks

Water World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Stacy R

    Date: 07/08/2023

    Stacy R

    Date: 07/08/2023

    The park was closed on our ticket date. Fine. They emailed me stating they would re-ticket ** no worries. Simply present your ticket on the day you can go. The day we returned they wanted us to pay more. This is in direct contrast to the email communication. Then the original amount for the up charge was $11 total, Not per person because we confirmed. Then after charging us they admitted to making a mistake and that was just one person. The staff was completely unprofessional and did nothing to make it right when they are in the wrong by sending inaccurate information by email then erroring on pricing. Below is the wording from the email If you have a pick-a-date ticket for today, no worries, simply present your ticket(s) at our ****** Services Booths in-person on your new date of visit (or before if prefer). Well be happy to re-ticket you. If you purchased Tube Valet or Personal Tube Rental, we will move those services for you as well and at the same time, based on availability. If you are unable to visit again this season, please contact us for assistance.Please notice that the email does not state that the amount paid towards your ticket acts as a credit and you will be asked to pay the difference if the price changes. It just says you will be reticketed no worries.

    Water World

    Date: 07/10/2023

    At the date of the visit, ***** was given our ************* Managers contact information. We shared emails, coordinated a call this afternoon- and came to a resolution regarding her visit and concerns. Copies of all receipts have been shared with ***** for her records. 

Water World is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.