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Business Profile

Editorial Services

Enchanted Ink Publishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Editorial Services.

Complaints

This profile includes complaints for Enchanted Ink Publishing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted Enchanted Ink to format a manuscript for the purposes of upload to *** (a division of ******) which produces on-demand-print books.I paid them for one book that worked out fine in ********* of 2024.Since I was pleased with the first book, I contracted them for a second book.This time the format they sent to me did NOT properly work using the *** upload.I sent them screenshots of the error, and even sent a PRINT copy of the book so that they could see the error. (On 30+ pages, the last line of text spanned the page regardless of whether it was 2 single words or more.)I paid about $392 for this book to be PRINT ready formatted as well as uploaded (at ***) as a Kindle book.The 2nd book is a mess. If I had the tech-savvy to fix the problem they left me with, I would not have contracted them in the first place.Having spent close to $800 in the past six months, I want the book to be properly formatted for the purpose for which I paid them: author upload to Amazon/***.

      Customer Answer

      Date: 12/09/2024

      Sioux Rose 
      From:******************************
      To:**************************

      Mon, Dec 9 at 1:36 PM


      ----- Forwarded Message -----
      From: **************************** <****************************>
      To: "******************************" <******************************>
      Sent: Wednesday, October 23, 2024 at 05:26:23 PM EDT
      Subject: You paid to Enchanted Ink Publishing for invoice 2254


      Hello, ***** *********

      You just sent a $272.50 USD payment
      View your invoice
      Transaction ID
      5PV665469N548211K Transaction date
      October 23, 2024
      Invoice number 2254
      Payment from
      ***** *********
      ******************************
      Payment to
      Enchanted Ink Publishing
      *****************************************


      1.0 X Formatting Gold Package - Final $224.50 USD
      $224.50 USD
      Note: Please only pay the minimum balance for your deposit. The final payment will be requested upon completion of the service. Thank you! Book Formatting Gold Package (Fiction) (Upgraded from a Silver Package) E-book/Print (1 trim size) Start date: July 29, 2024 Estimated completion date: August 12, 2024 Total: $349. 00 Deposit Paid: $124. 50 (Invoice #****) Remaining due: $224. 50

      1.0 X $48.00 USD
      $48.00 USD
      88 Chapters. 48 @$1. 00 each: $48. 00 (Discounted 50%)

      Subtotal $272.50 USD
      Discount $0.00 USD
      Shipping $0.00 USD
      Tip amount $0.00 USD
      Invoice Total $272.50 USD
      Amount paid -$272.50 USD
      Amount due $0.00 USD
      Payment summary
      Total amount of this transaction
      $272.50 USD
      Payment method
      VISA x-1636 $272.50 USD

      This transaction will appear on your statement as ****** *ENCHANTEDIN

      Business Response

      Date: 12/18/2024

      Enchanted Ink Publishing offers services for self-publishing authors and traditional publishing houses; we are not a print company. Upon completion of this project, Client reached out with concerns, and upon review, we determined the issue to be on Client's end, with the incorrect files being converted and uploaded to Kindle Direct Publishing (KDP). Naturally, uploading an incorrect and/or modified file will result in errors. This was clarified to Client, who seems not to understand file specifications and upload processes. We do not assist with the file upload process, only with creating the files for the print-on-demand company of choice. This service was completed in full and to our professional, high-quality standards. Thank you.

      Customer Answer

      Date: 12/19/2024

       
      Complaint: 22602753

      I am rejecting this response because: I paid them TO FORMAT a manuscript for one purpose: to upload to KDP/******. If I had tech-savvy I would not hire someone to do this. I have no idea what they mean by the wrong file upload? Their JOB is to send me the book manuscript in the RIGHT file for upload. I want them to do that. Again, if I understood the tech part, I would never have spent $380 for them to prepare my book! Their attitude is inexcusable. This is EASY on their end. Let them do what they were paid to do instead of blaming me, the writer. Otherwise, I want a partial refund. The ebook is OK. It is the PRINT version... I certainly DID upload the file they sent me! THAT is where the problems resulted.

      Sincerely,

      ***** B *********

    Enchanted Ink Publishing is NOT a BBB Accredited Business.

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