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Business Profile

Leather

Salty Leather Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a firefighter radio harness in December 2022 and I have yet to receive it. I have left many emails, and even found his number to text and nothing. Their website has been taken down. I just want a refund on what I paid him.

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Customized SCBA quick release strap $20 plus $5 shipping Order placed on May 12th, 2023. Received a confirmation email (attached) but havent heard anything since. *** sent emails and tried reaching out through their website and still havent heard anything.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on Dec 1st 2022 for leather Suspenders from Salty Leather Company. I have purchased items from them in the past. My first purchase was a great experience (through Etsy). The company then created a website separating from Etsy. I made my second purchase and it took a while to have that order filled. My third purchase I have yet to receive, I have email numerous times inquiring of my purchase and finally received a response. The response stated some personal (child)emergency had come up but my order is complete and waiting to be sent out. Was told will send out once back home from hospital(3/14/23). Today is 4/17/23 & still no order. I reached out via email numerous times with no response. Please help with this purchase. I either need the items sent(completed) or a refund so I may purchase some where else. FYI I have stated all this in my emails sent.

Salty Leather Company is NOT a BBB Accredited Business.

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