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Business Profile

Anesthesiologists

Northern Colorado Anesthesia Professionals, PLLC

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/14/2022

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2, 2022 I had a procedure done. During the procedure anesthesia was used. I received several invoices in the mail from the procedure for doctors, hospital, etc. and believed I had paid them all. A few months later I started receiving occasional phone calls about an attempt from a doctor's office (name was not given) about an attempt to collect on a payment. Because it didn't give the name of the doctor, any account info or when/where the service was, I assumed it was a scam call and did not call the number back. I receive spam calls/texts like that on occasion and am weary about giving out info to someone who hasn't identified themselves. In September I received a statement from a collection company saying I owe ******** ** ********** $168. When I called ******* ** ********** they said the debt hand been sent to collections in August (I received this letter in October) and I would have to call them to resolve it. I told them I hadn't received a bill and they said I requested it be emailed. I wouldn't do that because I know it would end up in spam. Either way, I never received the bill - I searched my email and junk mail and it is not in there. Finally, after speaking to supervisor about the problems she asked me what she wanted her to do about it. I told her I just wanted to pay my bill to her and have the collections request removed. She allowed me to make the payment and said she would follow up with collections. I am writing because I do not believe they are doing their part to notify patients of their debt and because their phone calls are not clear about what is being asked. I will be following up with the collections agency to make sure they remove the request from the collections agency and that I receive verfication. This was a very frustrating interaction.

    Business Response

    Date: 11/08/2022

    See Attached Document. 

    November 7, 2022 

    Better Business Bureau 8020 S. County Rd. 5, Ste. 100 
    Ft. Collins, CO 80528 

    Re: Case # ******** Dear Ms. *****, 

    Thank you for brining to my attention the concerns expressed by Ms. ********. We are sorry that the communication process employed by our third-party medical billing company did not allow for you to understand who was attempting to contact with you. We do appreciate how the prior processes that were being followed resulted in your concerns. 

    We have held communication with our third-party collections company for whom you were in contact with. They have assured us that your account has been removed from their systems, no negative credit reporting was ever initiated and that your payment was processed. Thank you. 

    NCAP has worked successfully with its contracted billing company to make changes in their process to include the discontinuance of email-based patient statements. Customer statements will only be sent via the USPS going forward versus a combination of email and postal mail. Additionally, modification has been made with their process when initiating phone calls to our customers so that we can reduce the concern of spam calls and ensure more timely connection with our customers. 

    We appreciate having had the opportunity to provide services for you and should you have further questions 
    or wish to speak with me, please don't hesitate to contact me at your earliest convenience at 970-********. 

    Sincerely, 
    — 
    Shawn W****** 
    CEO 

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