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Business Profile

Anesthesiologists

Rocky Mountain State Anesthesia Providers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service 9/1/22 Bill sent and paid by primary insurance Anthem. A request made by self in February/March 2023 for them to bill secondary insurance Medicare. They have attempted to send to Medicare multiple times and have been denied for lack of information. Medicare told me to have them contact them so they could give instructions for this claim. They again sent claim in August 14. When I contacted Medicare, claim again denied. Meanwhile this has been sent to collections. Asset Recovery Group. Please need help! Need Medicare pay their part. Me to pay remaining balance. Account 1626041

    Business Response

    Date: 10/25/2023

    -PHI- FW: Response Required | BBB Complaint ID 20649827
    From: Krystle Boyd
    To: [email protected]
    Cc: Angela Nevison
    Sent: 10/25/2023 10:14:13 AM

    Hello,
    We are in contact with Medicare to get the claims processed accordingly & have also requested collection agency remove from their system as it was sent in error. Please be advised this was the first request we have received from your office but are actively trying to get resolved.
    Thank you,
    Krystle Boyd
    Account Representative Follow Up Specialist – Physician Shared Services, Anesthesia Division
    R1 RCM Inc. | [email protected] | www.R1RCM.com
    26533 Evergreen Travelers Tower II Suite 700
    Southfield, MI   48076
    Office: 312-796-5811 | Fax: 586-264-3495

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I do have questions though. How long will resolve take, 30 to 60 days? Will they contact me when Medicare pays their portion of bill? Will they bill me for deductible?



    Regards,



    Audrey Moreno

Rocky Mountain State Anesthesia Providers is NOT a BBB Accredited Business.

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