Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After almost six months no repairs and or car in still not in my possession. Id paid $1500 for the vehile, $400 in other cost to diagnose issues with other shop prior to verbal agreement with A&B, Since then i've been forced to purchase another vehicle for another $1500 anlong with other repair cost in order to have a operating vehicle of need. I've lost over $3000 in having to do so do to lack of compliance and repairs from A&B. I have attached emails, previous shop invoices, etc in my name and of vehicle

  Business Response

  Date: 02/05/2025

  Hello Mr. *********************** apologize for any inconvenience caused during your appointment. We have made multiple attempts to email, call, and text since your filing of this complaint to achieve resolution. We have not received any communication besides notification of your filing of this complaint. 

  We care deeply about the satisfaction of each and every one of our customers and look forward to hearing from you on this issue so we can plan next steps.

  Warm regards,

  ****** *****

  A&B Import Auto

  Customer Answer

  Date: 02/05/2025

  Complaint: 22785023
  
  I am rejecting this response because:

  Took months to hear anything back, waited, waited and waited... Vehicle was purchased for use of daily transportation. Repairs was promised to be made, updates occurred then suddenly stopped for months on by and nothing until complaint. I've lost financially in purchasing a vehicle, having it towed to a shop for repairs, only to not have it repaired and no communication in the process. Due to lack of previous communication the need to purchase another vehicle had to be made for daily travel, work, etc. 

  I'm negative another $3000+ in having to purchase other said vehicle, other self-done repairs, emissions, registration, insurance, taxes and other fees. I never have gotten to register a vehicle I wanted and purchased as I was waiting on said repairs to be complete so in return I could have the proper repairs complete, emissions, registration, etc however that never happened and only have a title to a car that I could never drive and or register as said repairs was never completed in months at shop.

  Unfortunately, I had purchase and move on to another vehicle so the need for unrepaired vehicle is no longer needed and only a financial recovery of lost funds and time will satisfy complaint, I don't want to talk anymore, had months to do so and that never happened.

  
  
  Regards,
  
  ******* *********

  Customer Answer

  Date: 02/21/2025

  No this complaint has not been resolved outside of the BBB, Not sure why that was said. No agreement was/has been made whatsoever 

  Business Response

  Date: 02/21/2025

  Hi *** *********, 

  I appreciate your communication and concerns regarding your ******* services here at A&B. Unfortunately, we do not accept responsibility for any of your other vehicle expenses. While I regret our lapse in communication to you, we would have been happy to discuss the issue at any time had you called during our business hours and feel that the involvement of BBB and other agencies is unwarranted. Since hearing about your concerns, we have made attempts to contact you with no response. 

  Initially, we towed your vehicle in from ******* ($319) and you had authorized additional diagnostic and attempted repairs ($741 in key replacement costs and programming, $556 for 3 hours of diagnostic labor) for an out the door total of $1,812.50. While our diagnostic time far exceeds 3 hours at this point, we have not made a conclusion on the root cause of your issue. Considering this, and as a gesture of good faith, we are prepared to fully waive such charges on the vehicle. 

  Please let me know how you wish to proceed.

  Warm regards,

  ****** *****

  Customer Answer

  Date: 02/23/2025

  Complaint: 22785023
  
  I am rejecting this response because:

  No problem I'll just continue to resolve this issue through the civil court system.

  
  
  Regards,
  
  ******* *********