Complaints
This profile includes complaints for BillGO, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a scam company. They called my workplace and left a voicemail pretending to be a payment provider for multiple customers of ours, but when I spoke with the company over the phone, they were unable to confirm any of our active customers' names or account numbers. It is a scammy marketing ploy hoping to trick people out of their banking information. This company should NOT be an accredited BBB business.
Business Response
Date: 04/17/2025
We take feedback about BillGO seriously and apologize for any inconvenience or confusion around our offerings. We assure you that we are a legitimate, reputable company, as validated by our A+ rating. BillGO works directly with major financial institutions to provide bill payment services to businesses and their customers. Using our electronic directory service, BillGO Exchange, businesses are able to receive payments electronically by way of virtual cards or ACH payments, as opposed to a paper check. Businesses must choose to opt-in to our electronic directory, and our team confirms this over the phone when possible or by sending a business a secure link to provide consent, create a business profile and confidentially retrieve digital payments. In adherence with federal regulations around data privacy, BillGO does not share sensitive financial and/or personally identifiable information over the phone. We provide our business customers with a secure login so that they may view all relevant payment transaction information once payments are received. If you have any additional questions or concerns, please do not hesitate to contact us.Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, I do not agree with their manipulative marketing tactics and do not want them to contact me again.
Regards,
****** ********Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed out of $9,855 from my ******* *** checking account on 01/03/2023. I filed a police report and it was determined that the money was sent to third party BillGoINC and never made it to the scammer. The detective spoke with **** **** from BillGo who said he would "investigate the matter." I have called both phone numbers for BillGO and get hung up on everytime. I also filed a complaint with them and received no response. BillGo has my $9,855 that they are not returning to ******* ***.Business Response
Date: 08/04/2023
Dear Ms. *********,
First and foremost, we would like to express our sincere regret about this fraudulent payment scenario you encountered. Upon reviewing the details of your complaint, we can confirm that the payment you made was successfully transmitted and accepted by the intended recipient. We do not have possession of your funds. Moreover, we have not received any complaint or phone call from you. You can contact us at ************.
For more context, we process payments on behalf of our clients, pursuant to their customer’s payment instructions. On January 3, 2023, you initiated through your financial institution a payment request in the amount of $9,855.00 to be delivered to an individual who you now identify as a scammer. You authorized your financial institution to make this payment, and the intended individual received the check and cashed it on or around January 12, 2023. Our records indicate that the funds were processed correctly.
We understand how concerning it can be to feel that your money has been misplaced, and we assure you that we take such matters very seriously. If you have any further questions or require additional clarification, please do not hesitate to contact us at the number listed above.
Thank you,
The BillGO Team
Jeff E*******
Compliance Manager *******
***************************Customer Answer
Date: 08/04/2023
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
****** *********Customer Answer
Date: 03/13/2024
***** ****** ********* **********************
*** **** ******** *************************
***** *** *** ***** ***** **
******** *** *** ********* ** ********
No, no refund received from businessBusiness Response
Date: 03/19/2024
Dear Ms. *********,
Upon additional research we have learned that your financial institution has
issued a refund check on March 8, 2024.
Please confirm receipt of the refund check at your earliest convenience
so we can ensure this matter has been resolved.
Thank you,
The BillGO Team
Jeff E*******
Compliance Manager *******
***************************Initial Complaint
Date:06/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billgo representatives repeatedly calling multiple people in my organization despite being told multiple times not to call anymore. We will not be using their services.Business Response
Date: 06/22/2023
Dear *****,
Thank you for reaching out to us. We appreciate your time
and the opportunity to discuss your concerns. As a result of BillGO’s
initial investigation, we determined that we did in fact respect your do not
call request for the business location you called from. We later determined
that there are up to 80 separate locations for your business. At least five of
those locations are already enrolled into our BillGO Exchange Platform, which
you indicated were okay to remain enrolled. Pursuant to our follow up discussion
on June 21, 2023, BillGO will no longer call any of the locations currently not
enrolled in our BillGO Exchange Platform. We appreciate your patience and
apologize for any initial confusion. We always want to make things right, so
please don’t hesitate to let us know if there is anything else we can do.Thank you,
The BillGO Team
Initial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called numerous times and left voice-mail and no one has called me back . I have an issue regarding bill payments that i woile like to have resolved.. The bank I deal with associates with them for bill pay services. I have called numerous times throughout the day and no one doesn't answer. I needed bills paid but instead of the checks going to the company I need to be paid. It has been coming to me instead. I have called because I wanted them to re issue new checks to the company or refund me the money since I have the checks in my possession. I have 2 check that is $140 each.Business Response
Date: 08/25/2022
BillGO reached out to Ms. ***** to obtain more details on her compliant. Upon researching we found Ms. ***** had accidently entered her home address as her intended biller address, this resulted checks being sent to Ms. ******* house. BillGO stopped payments on the checks and Ms. ***** corrected the address for the biller and all future payments will now be routed to the correct billing address.
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