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Business Profile

Dog Boarding

Camp Bow Wow Fort Collins

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog went to dog day care there on January 3, 2023 as he has maybe 6 times in the past. I received a call after Newey (the dog) was there for maybe 1 1/2 hours. Tyler informed me that Newey had acted aggressive toward another dog and had broken the sking on the hand of the dog attendant. They informed me that he was being discharged and not allowed back to their facility. When I picked Newey up, he was very distressed and anxious. He had diarhhea for hours when I got him home. I asked the manager Matt to review the tape. He asked his management team and they refused. I have repeatedly asked for more information as my dog is NEVER aggressive. I have asked for mangement contact information. Nothing given and yet my dog is being treated like a criminal.

    Business Response

    Date: 01/13/2023

    Our General Manager sent this client a written report of the incident that occurred between her dog and another dog while in the play yards that lead to his dismissal from our location. Regarding the footage of the incident, unfortunately, it is proprietary and we do not have the authority to release/show any video footage. As stated in our New Camper Application terms and policies, we have the right and responsibility to re-evaluate any dogs who attend daycare and/or boarding and dismiss based on behavior that we find concerning or unsafe. Since this incident resulted in a bite for one of our employees, our management made the difficult decision to dismiss Newey. 

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