We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Instruments

Decibullz LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a pair of ear plugs from Decibullz and molded them per their instructions. First time I used them in the woods with my chainsaw cleaning up from and ice storm I noticed after less than 30 minutes that the plug from the one ear plug had fallen out rendering it no good. I contacted them and they said that this can happen and I should have bought the ear plugs with the lanyard. No where do they tell you that there is a good chance that the plugs will fall out. I contacted them and they told me I could buy more plugs. I told them that they were defective if they fail within 30 minutes of the first use. The told me again I could buy replacement part for their defective ear plugs. Not only are they selling a defective product, but also a dangerous product since these are ear plugs to protect your hearing and without the plug in them the noise level rises to dangerous levels for hearing loss.

    Business Response

    Date: 03/02/2023

    While unfortunate this is issue most likely falls under user error. These parts do not fall out on their own unless they have been improperly used/inserted by the consumer. We frequently inspect these components to ensure they meet specification. We have never seen a case of the back plug part falling out on its own. The customer lost a component and is now asking for a refund. Like every other company we can't offer refunds for lost products. The user can however purchase a replacement for that specific part here: *****************************************************************************

    Customer Answer

    Date: 03/02/2023

    Complaint: ********

    I am rejecting this response because:

    Not sure how I did anything wrong, I followed your instructions.  If I didnt do something correctly wouldn't I have noticed that from the noise of the chainsaw.  You admitted that this does happen in your original emails.  I used this for less than 30 minutes and it fell apart.  You have a defective product and choose dont stand behind it.



    Regards,

    ****** **** 

    Business Response

    Date: 03/03/2023

    We understand the users frustration. We have shipped out 2 replacement back plugs (1 extra). Here is the tracking number: ********************************************************************************** 

    Please be sure to make sure the plugs are inserted firmly and seated flush with the earpiece. 

     

    Thank you for your business, 

    Decibullz 

    Customer Answer

    Date: 03/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

    Thank you,

    ****** ****

Decibullz LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.