We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employment Background Check

Sterling Volunteers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Background Check.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am still waiting for a receipt for my $20 online transaction after ten days, five emails, and two phone calls. After the first phone call, I was promised a receipt within ***** hours. After the second phone call, I was promised a receipt by the end of the day. Both deadlines have been missed.This has caused me direct harm since I need to submit a copy of my receipt to "*** Brother *** Sister" so they will reimburse me for my purchase. Until I submit that receipt, I will have $20 less in my bank account. The settlement I am seeking is a prompt delivery of my receipt to my email address, ********************** Alternatively, Sterling Volunteers can remedy the situation by refunding my $20 ************* is a timeline of events:- April 22: I purchased a $20 background check from Sterling Volunteers and I waited several hours for an emailed receipt, but I didn't receive one. So, I called to request one. Then, a customer service *** said that I would received an emailed receipt within ***** hours.- April 25: I emailed customer assistance to ask for an update and received no response.- April 28: I emailed customer assistance to ask for an update and received no response.- April 29: I called again, and spoke to a customer service *** named Jenelie Zeta. She said that she was elevating my concern and I would receive a receipt by the end of the day. Then, before the day was over, Jenelie emailed me to say that they are still waiting for an update from the internal team. I emailed back to inquire about why my request was taking so long and received no response.- April 30: I emailed again with no response.- May 1: I emailed again with no response.

  • Initial Complaint

    Date:08/27/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******** ******* I am doing a background check through this company and im about to miss out on a job because no one ansrs or calls back although they have a customer service with with the option of call back. So when i emailed someone responded but i feel i was met with more delay on purpose when i complained directly but i just want a job so can i can provide for my family I was offered the job with **** 8/5/2024 i was instructed to go through a official link for the company Sterling My original process date for the background check through Sterling was 8/9/2024 it is now 8/27/24 my first status check said it would be done Wednesday 08/28/2024 but upon checking now today it says 9/11/2024 what kind of background check takes Over a month im not sure whats going on in this company can i please get help i just want my job

    Business Response

    Date: 09/24/2024

    Dear ********,

    Our records show that your report is complete. If you have not seen your report and would like a copy, please give us a call at ************ and a representative will assist you with obtaining a copy of your report.

    Sincerely,
    Sterling

    Customer Answer

    Date: 09/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I received my report a week after filing complaint with BBB, thank you.

    Regards,

    ******** *******

Sterling Volunteers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.