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Business Profile

Garbage Removal

Ram Waste Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************************************************************* I am a current customer and would like to request a customer service accommodation due to being ill. I'll be moving out in June and would like to coordinate my end of service and bin pick up via email. I am autistic and have been dealing with severe mental health issues. I emailed RAM in ******************* with my request and validated my account but have not heard from them. They used to be very responsive but have not been recently, not sure why.Thank you,******** ******* ************************************************************************** ************************* ************* Does anyone at your company assist customers?

    Business Response

    Date: 04/23/2025

    Dear BBB,

    As you can see via the attached image, we have been in contact with ******** and accommodated her needs.  Her initial complaint was caused by confusion due to contacting a different waste hauler.  We believe that this case has been satisfied, but if more attention is due, please let us know.

    Thanks

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ram waste is arbitrarily, excessively, and without documentation charging fees for anything they deem "extra" during residential pick up service. This is not solely happening to me, there are documented complaints all over the nextdoor app, as well as, video evidence from Ring cameras that there was no cause for extra charges. We are left with no recourse to fight these charges as the reasons are not being photographed or documented.

    Business Response

    Date: 01/07/2025

    Dear *******,

    We are responding to this BBB submission after also responding to your HOA Manager, your online submission and your call into our office regarding this same concern, so I hope that this information has already been relayed sufficiently to you.  As is common industry practice, we charge for additional items outside/overflowing from your receptacles.  I've provided just some of the photos of extras we've collected from your residence over just the past half year.  As you'll see, the charges are not 'arbitrary, excessive or without documentation' as you claim.  As you know, we have offered you a solution of an additional container that would cost less than the extra charges you're incurring, but you declined.  We have been fair, accountable, and attempted to offer you a solution.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ram billed my credit card for 4 months of service, running up to the start of the new Republic trash service in *******************. I terminated my service as of September 25, which meant that Ram owed me a refund for the unused 3 months of service, and the woman at *** said they would refund the overpayment they took on my credit card of $101.00. She said it would take a while for my refund, but I would receive a check. Nothing received as of 11-18-2024, a full 2 months after I terminated service with Ram. I called this morning and the woman acknowledged that they owe me $101.00 but it could take up to another 3 months for me to receive the check. This is outrageous. It should not take 5 months for them to make this right. My service address is ************************************************

    Business Response

    Date: 12/02/2024

    See attached document.

  • Initial Complaint

    Date:03/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously had Ram Waste for my trash pick-up. Their service continued to deteriorate, the prices continued to increase, so I called and cancelled my service. I am now being charged a $50.00 fee for them picking up their trash dumpster. I was never informed that upon my cancellation I would be charged when I signed up for trash service, nor did I sign any kind of a contract. This charge is highway robbery.

Ram Waste Systems Inc is NOT a BBB Accredited Business.

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