We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Air Comfort Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A heat panel control system was purchased OUTRIGHT from ***************** / Air Comfort for our yoga studio. ***************** / Air Comfort technicians were called out for maintenance in 2021 & 2022 to set the heat panel up correctly for business. They failed to update the firmware. They "created" out of date firmware for a custom-coded, inaccessible system we cannot service or repair ourselves or HIRE any other company to service or repair. It's against ********'s Right to Repair laws. In Sept 2023, they were called out because the panel stopped working correctly. A technician arrived and proceeded to sit in the studio for FIVE HOURS while the firmware updated. NO QUOTE was given for time or service billing. A second remote tech was also BILLED on a statement at $140/hr. ***************** / Air Comfort charged MY business card on file for the MADE UP invoice without my consent. They stole this money and violated the Right to Repair laws. They made up their billing charges and charged for a remote tech when the tech that was there was just sitting on the ground waiting around. They CREATED the system failure in order to bill us for the fix. Illegal. Immoral. Please fine them for this bad behavior, warn other businesses of their illegal practices, and refund the money. They refuse to delete my cc information and I consider it stolen at this point. I will never contact them for a service call again and will pay many thousands to replace their system with another company who operates LEGALLY.

    Customer Answer

    Date: 02/08/2024

    from: ************************* <****************************; via wynco.bbb.org 
    to: *****************************************
    date: Feb 8, ****, 4:20 PM
    subject: Resolved: ID ********

    Hi *****,

    Thank you for your prompt response! Air Comfort has remedied the situation and follow-up is not necessary. Thank you again for your help.

    -******
    ID ********

Air Comfort Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.