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Business Profile

Heating and Air Conditioning

Cool Ducts Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Cool Ducts Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cool Ducts Heating and Cooling has 3 locations, listed below.

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    • Cool Ducts Heating and Cooling

      2580 E Harmony Rd Fort Collins, CO 80528-9630

    • Cool Ducts Heating and Cooling

      8815 16th St Greeley, CO 80634

    • Cool Ducts Heating and Cooling

      2612 12th Avenue Ct Greeley, CO 80631

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worked with Cool Ducts through our home warranty. They came out and fixed half of the problem (low water shut off switch), but decided that replacing the ignition switch was too much work and called home warranty saying he was leaving the job unfinished. We were already without hot water for a week and now who knows how long until we get hot water back.

      Business Response

      Date: 09/20/2022

      I attempted a repair through the warranty company I was subcontracted with... *** **** is not my customer. He is a first American home warranty customer... Once I put in the part that I arrived with and the unit was still not working. I was not going to dive deeper into a repair I was unfamiliar with and break the customers machine. I reached out to first American and said I don't want to do something I'm unfamiliar with and they are completely understanding. If the customer has complaints, the complaints should go towards his warranty company. Or I mean I guess I can come back and tinker around with something I'm unfamiliar with and break it and end up being the bad guy even more.

      Customer Answer

      Date: 09/20/2022

      Complaint: ********



      I am rejecting this response because: the reason it wouldn't start back up is because you never turned the water back on; you cannot dry start a boiler. We were able to get it back up and running ourselves with less knowledge than you.



      Regards,



      *** ****

      Business Response

      Date: 09/20/2022

      I did fill up your boiler with water... I'm glad it fired up. Have a nice day

    Cool Ducts Heating and Cooling is NOT a BBB Accredited Business.

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