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Business Profile

Hotels

Comfort Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/ 11/2022 i dtayed one night at the comfort in and suites and was charged 50 for a missing blanket . My son slept on the sleeper and used the blanket from the bed so im not sure if the house keeper just did not see the blanket on the couch or what i have bene calling thr manager since and left voicemails and yet to hear from her every tine i call they say shes not in or try again at 3 and wont give me any other help

    Business Response

    Date: 08/31/2022

    Good Afternoon

    I have received your letters, thank you.  I am working to resolve this guests complaint, however, on the back of the letter, I see a *** ****** name.  I have tried to find her name in my file for that day, but I am unable to find her name.  

    Perhaps, she booked under a different name?

    Please let me know, so I can resolve this matter.

    Regards
    Cheryl B******

    Customer Answer

    Date: 09/01/2022

    Complaint: ********



    I am rejecting this response because: my reservation was under my name i called left messages for mananger still not call back



    Regards,



    *** ******

    Business Response

    Date: 09/01/2022

    Good Afternoon

     

    I am trying to resolve this issue.  I am a bit confused.  I was told this happened on 08/13/2022.  For which, I do not see a *** ******.  I do have a *** ****** that I am showing in our system that was checked in on 08/11/2022 and checked out on 08/12/2002 room 216.  I have tried to call the number that I have in our system and have left a message.

     

    Can you please provide me with good contact, so I may be of assistance in resolving this matter?

     

    Many Thanks

     

     

    Customer Answer

    Date: 09/03/2022

    Complaint: ********



    I am rejecting this response because: my number is ********** call or txt i have no missed calls or messages !



    Regards,



    *** ******

    Business Response

    Date: 09/19/2022

    I am rejecting this response.  I have tried on several occasions to rectify this situation.  As I had mentioned before, I do not have a cancellation for this name.

    Customer Answer

    Date: 09/19/2022

    Complaint: ********



    I am rejecting this response because:

    They have failed to give me a refund or calle back i jave left messages and my number 

    Regards,



    *** ******

    Customer Answer

    Date: 09/29/2022

    They called one time left a message i called them back 3 times and just left messages and stull havr no recived a refund 

  • Initial Complaint

    Date:08/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This occurred on 08/13/2022, I paid for a room at the Comfort Suites Fort Collins for my partner. He was called by the hotel and confirmed that he was in route. Once he got there, he was told there was no reservation under any of our names and they were sold out. We can’t get a refund because the hotel is treating this as a cancellation on our part when it was the hotel overbooking their rooms. I just want my money back.

Comfort Suites is NOT a BBB Accredited Business.

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