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Business Profile

Hydroponics Supplies

Colorado Growers Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hydroponics Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two 5lb bags of high phosphorous bat guano off of the Colorado growers supply website. I received order confirmation but no contact about shipping. 2 weeks later still nothing. The phone number listed is out of service and no way to email the business. I contacted a neighboring auto body business and they stated that colorado growers supply still seems to be in business as they've seen people inside the store recently. I just want the products I ordered or simply refunding the money that I paid for products I havent received.

    Business Response

    Date: 11/10/2023

    from: Customer Support <[email protected]>
    to: Clay Andersen <[email protected]>
    date: Nov 10, 2023, 11:09 AM
    subject: Re: Response Required | BBB Complaint ID 20734173

    I am very sorry for the situation. We have been unable to access our shopify account as our administrator of the site has retired and can not be contacted.
    We are contacting the buyer to provide a refund.
    Thank You

    Business Response

    Date: 11/13/2023

    from: Customer Support <[email protected]>
    to: Clay Andersen <[email protected]>
    date: Nov 13, 2023, 12:07 PM
    subject: Re: Response Required | BBB Complaint ID 20734173

    I have refunded the buyer and apologized for the situation.

    Customer Answer

    Date: 11/14/2023

    Better Business Bureau:


    The business reached out and refunded the money that was purchased for products not received. I would suggest that the business regains control of their online shopify store so this doesn't continue to happen to unsuspecting customers.



    Paul Rubbert

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/16/2023 I ordered (2) 5 lb bags of fertilizer from this company. I was charged for both, but I only received one 5 lb bag fertilizer. I called their phone, but it has been temporarily disconnected. I emailed 4/27, and I received one response 4/28 saying that they would look into it, but I have not received any further responses from next two emails, 5/14 and 5/22. I would still like the second bag of fertilizer that I paid for...

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello ,I ordered fertilizer and potting soil from the company, I was charged for both ,they only sent the fertilizer. I have called and emailed several times with no answer, they don't answer there phone . Terrible company!!!

    Business Response

    Date: 03/07/2023

    It was an over sight on our part. We have refunded the client for the item not received

    Customer Answer

    Date: 03/07/2023

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.




    Regards,



    ****** ****

Colorado Growers Supply is NOT a BBB Accredited Business.

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