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Business Profile

Managed Service Provider

Front Range Digital Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Managed Service Provider.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to connect to my email provider, Front Range Digital Services. My password does not work. I reset the password and the new one does not work. When I call their phone number 970 212 0700, the voice mailbox is full, so I cannot leave a message. I do not know how to get a response from them. They recently transitioned to a new platform, with little communication about what is going on. Effectively I have no email service and am STUCK. My phone number is 970 879-5898.

    Customer Answer

    Date: 05/16/2024

    Access to my email has been resolved.  Their current address is a mystery, as an overnight letter to 3350 Eastbrook Drive, Ft. Collins 80525 could not be delivered.  They have cleared their voice mailbox so that you can leave message.  They have also included how to submit a support ticket, which was not the case when I first filed this complaint.  Additionally they have offered me a six month credit on my billing to compensate for my difficulties.  I will continue to use their services for awhile to see if things have straightened out administratively.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frii recently changed ownership and undertook a server change for the mail customers. I do not know when they started migrating data, but on Sunday 3/24, I stopped being able to get email on my computer through Outlook, and when logging in to webmail, none of my contacts or mail folders were available. I opened a service ticket that morning to alert them, and within an hour received a reply that stated my folders would appear soon (they have since deleted that ticket so I cannot quote their exact reply). By Wednesday, 3/27 there was no change so I opened a second ticket. I commented on that ticket later in the day after not receiving a reply and did not get an answer. Fast forward to today, 4/5, and still no reply. No one is answering the phones (I have left three voicemails). I still cannot send or receive email on my computer. For a few days I was unable to access email through webmail at all, and only this morning was able to get my email to work on my phone. All that history to say it has been 10 days, my email does not function, but most importantly, there has been no reply from the company at all. I cannot reach anyone by ticket on their website or by phone, and do not even know if they are still a functioning company. Meanwhile they have all my data, contacts and folders that I cannot access and cannot run my business without email. How do I get them to respond?? What happened to this local company and why are they holding my data hostage? P.S. Amount paid shown below is per month.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Front Range Digital Holdings LLC supports the ISP FRII.COM. Since Sunday, March 24, our outgoing mail will not transmit. Cryptic messages about servers and connections abound, but none make any sense. Support phone number 970 212 0700 answers with a recorded message and suggests leaving a message. We have left 4 messages. We have filled out support tickets with no response to the outgoing mail problem. Recorded messages indicate they are transferring data to a new server, but this problem is taking WAY TOO long with no information about progress or if the problem is theirs or ours. We can't fix any settings without talking with a human if the problem is on our end. We are getting no response from them.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I consistently paid FRII for "dialup" internet service for over 20 years. It was $22.95/mo throughout. This service included FTP, a web area ***************), and two email addresses. Late in 2022, I found the FTP and my web area had been discontinued. There had been no forewarning. I asked what's going on. The contact person, R****** T******, said FTP had been out for three years (19 Dec 2022 email). She didn't know when the web area disappeared. She didn't seem familiar with it, and seemed rather clueless in general. I searched elsewhere online for info and found the BBB info and articles in Ft Collins newspapers about their court orders. RT had never let on about the legal proceedings. For years, I was paying for non-existent services. There had been no warning and no reduction in the charges. Reading the BBB complaints, I infer the web area disappeared with their move to "CPanel" in Dec 2020. Regardless of whether I used parts of my service, they should have remained (or the charges should have been lowered). At the least, I should have been notified. Given that the only things remaining of the dialup package by Dec 2020 were 2 emails, and given two emails cost $11.90/month, yet I was paying $22.95/month, I am owed $11.05/month for every month the web area and shell/FTP access weren't being provided. 25 months X 11.05 = $276.25 for the loss of users.frii.com. Further, for the lack of shell/FTP access, a guess is that is worth $3/month. 36 months minus the 25 months above is 11 months: 11 X $3/month = $33.00 for the loss of shell/FTP FRII owes me a total of $309.25. I do not accept further time on FRII as compensation for this. I explained all of this in a letter mailed on 5 Feb 2023, with my address and non-FRII email. I have received no reply. Their website continues to be up, so I think they are still in business: *************************** ******** * ****** ******* ******

  • Initial Complaint

    Date:10/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of today, email has stopped working with absolutely no notification from FRII. I pay them for email service! No one answers their phones today and there is no notification on their website or ******** or ******* about what is going on.

Front Range Digital Holdings, LLC is NOT a BBB Accredited Business.

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