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Business Profile

Online Retailer

Hempstreets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some hemp gummies from this site on 7/29/2022 (order #****) for a total of $40.40. My card was charged and I got an email saying my order was being processed. I never got a followup shipping email so I emailed them on Aug 10 asking about my order. I got a bounceback email saying the email address (**********************) wasn't found. Went to their website and it was under construction. Checked back some time later and the site was up again. Emailed their new *********************** email 3 more times about my order. Called the number listed (************) four times over several days and it never rings, just gives the "line busy" tone every time. I tried to visit the company that is listed at the bottom of the website that designed the Hempstreets site, but that company doesn't exist (www.herodenver.com). Very elaborate scam website that I hope will get shut down.

  • Initial Complaint

    Date:07/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 17 May, 2022, I ordered three Bottles of hemp oil tincture and one package of gummies from Hempstreets.com for $144 (order 2402). One month went by with no word on processing/shipping of order 2402. The phone # listed on the Hempstreets.com website (************) is out of service, but I was able to contact the proprietor (Matt?) via ******** messenger on 23 Jun 2022 and he suggested I call him at ************. On 25 Jun 2022 Matt replied via FB messenger that he had put through the $144 refund, but I only saw another charge for $144 show in my transactions as pending, then it was gone the next day. Still no refund.

Hempstreets.com is NOT a BBB Accredited Business.

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