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Business Profile

Online Retailer

Secret Compass Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Secret Compass Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Secret Compass Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On September 27th 2023 I was promised a refund from this vendor for three separate pre-orders because they were not able to get the items I had pre-ordered. I have attached a copy of the email conversation we had where I was promised the refunds, an email copy of the alleged refunds (that never happened), a screen capture of the orders and a screen capture of my recent credit card activity to show that no refund has been issued. (I am currently in the middle of statement period, so I can't create a PDF of my recent credit card activity but will happily do so when the billing period ends on October 15th, 2023.)I confirmed with my credit card company (via a phone call conversation) that no refunds have been issued from this vendor and have also opened a dispute on these charges as of today with CIBC **** (dispute # C-*******, C-*******, C-2290109).Thank you,****

      Customer Answer

      Date: 10/06/2023

      The Vendor has communicated to me via eMail that there was in an issue with his computer system and that the refunds have now been issued properly. Once the refunds appears on my **** CC I will update this complaint and request it be closed. 

      Thank you and I will update soon hopefully.

      ****

      Customer Answer

      Date: 10/08/2023

      The vendor has issued the requested refunds. This matter can be closed and removed from your system, The credits are showing on my credit card.

      Thank you,
      ****

      Customer Answer

      Date: 10/08/2023

      The vendor has issued the requested refunds. This matter can be closed and removed from your system, The credits are showing on my credit card.

      Thank you,
      ****

    Secret Compass Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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