We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Touchstone Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Touchstone Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Touchstone Property Management LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since January 2022 I have made 7 requests to have our property walked and for the HOA rules to be addressed/enforced. Gallons of vehicle oil on the pavement (from 2 vehicles in the cul de sac) multiple broken irrigation lines where the water runs on the sidewalk all day, and 20 other violations in a 200 meter radius.

      Business Response

      Date: 08/05/2022

      ***** ****** would like to have the Community Association Manager meet with her and walk through the property.  There are privacy concerns in regard to other homeowners especially related to covenant violations and delinquencies.  ***** asked for an appointment to come into our office and I met with her in regard to her concerns.  She discussed some concerns which the association is working to address.  The Community Association Manager or a designated assistant walks through the property once a month.  In addition, the Community Association Manager does do some of these walk-throughs of the association with the Board of Directors in regard to covenant violations.  The landscaping company has been contacted to do an audit of the irrigation system to ensure that there are no broken irrigation lines.  We are happy to work together to ensure that all the her concerns are resolved. Dates of walk throughs can be provided after they occur but not before.  Thank you for the opportunity to provide our response to these comments.  

      Customer Answer

      Date: 08/05/2022

      Complaint: ********
      I am rejecting this response because:
      Touchstone has not done anything since my concern was filed with BBB.
      Regards,
      ***** ******

      Business Response

      Date: 08/17/2022

       

      Here is a listing of the property visits over the past eight months that Touchstone has made.  In addition, there is an updated covenant violation listing as of today, August 17, 2022.

      Touchstone has worked hard on behalf of Aberdeen Condominium Association.  We appreciate your feedback.  Thanks -

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    Touchstone Property Management LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.