Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have any business with these people and they keep sending me emails regarding a Christe Kyle. I’ve repeatedly told them this is not my information and I am still being told that I have to contact the rental agency. I DO NOT WISH TO RECEIVE ANY COMMUNICATION FROM THESE PEOPLE.

  

  Business Response

  Date: 06/10/2024

  Hello Keisha, 

  We have received your request to stop your communication regarding a TurboTenant landlord. We do apologize for any inconvenience this may have caused you. 

  I do want to add that TurboTenant is just the software company that the landlord is using to manage their properties. In this case, TurboTenant did not enter in your email incorrectly for the landlords tenant, the landlord did and we have communicated this with them. 

  Thank you, 

  Danni
  TurboTenant Customer Support

  Customer Answer

  Date: 06/19/2024

  Complaint: 21811957
  
  
  
  I am rejecting this response because:
  
  I DO NOT LIVE THERE! I DON’T know anything about this and I don’t want them flooding my emails with BS!!  
  

  DO NOT CONTACT ME! DO NOT CONTACT NE AT ALL!  I am not Christie Kyle so stop send nonsense to my email!! 
  

  
  
  Regards! 
  
  
  
  

  

  Business Response

  Date: 06/20/2024

  Keisha, 

  As we mentioned in our last response, the landlord may have inputted your email incorrectly. 
  This has since been corrected and your information has been removed from TurboTenant. We have unsubscribed you from our emails, and removed you from the landlords account. 
  
  If you continue to get emails, please let us know at [email protected], screenshots would be appreciated so we can find exactly where the new communication is coming from. 
  
  Thank you, 
  
  Danni
  TurboTenant Customer Support

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo-tenant I learned is a 3rd party taking it upon itself to take my original listing of rental property w/Redfin and sows the seeds of this information to countless other websites w/o my knowledge or approval. Worse is the fact I can't make contact via phone to correct the issue. I have written more than 3 emails stating my complaint and requesting immediate action to take down my rental property as available. ************************************************* / is NOT available. I'm livid w/Turbotenant for making it impossible to reach anyone and certainly their business practice. Hopefully w/the aid of BBB they will receive the message to change their way of doing business and most importantly pay attention to my request to delete my rental to all the websites they sent the info.

  

  Business Response

  Date: 06/04/2024

  ******,

  Upon reviewing your account, I noted that you initiated a request for property marketing on May 25, 2024. Upon activation, your property listing is disseminated to over a dozen third-party websites. It's important to clarify that we do not syndicate listings from external platforms, such as redfin.com, onto TurboTenant. Rather, listings are published for marketing only upon the input of property details and an explicit selection to commence marketing, as outlined on our website, as depicted in the accompanying screenshot.

  Furthermore, you retain full control over your marketing preferences and can deactivate your listing at any time through your account settings. I did not find any record of correspondence with our support team regarding the removal of your listing. Should you require guidance on how to proceed with this action, please feel free to contact ********************************* and our dedicated team will gladly assist you.

  Thank you, 

  Danni

  TurboTenant Customer Support

  Customer Answer

  Date: 06/04/2024

  Complaint: 21799459
  
  I am rejecting this response because: They take NO responsibility to correct the issue. TurboTenant contacts other websites with the original posting of a "for rent" and when they're informed it's rented..Make no effort to make correction.

  I want confirmation from TurboTenant as third party to contact ALL the websites they reached out to / Make the correction and delete from web as an available rental.

  TurboTenant should look at their BBB ratings of one star and learn I am not alone in my complaining as to how they conduct business.

  HORRIBLE AND UNPROFESSIONAL

  
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 06/04/2024

  ******, 

  I have gone ahead and turned the marketing off for the property that you have in your account per your request. As I mentioned previously, marketing is enabled by the landlord and outside of this instance, should be turned off by the landlord. 

  If you would like to see a list of our third-party sites you can do so here:
  ******************************************************************************************************************************

  If you have further questions, please let us know at ********************************.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the state of RI NO ONE IS SUPPOSE TO BE PAYING FOR APPLICATIONS SCREENING UNLESS SAID COMPANY IS PAYING FOR THERE OWN BACKGROUND ETC. Instead they having people pay for every application you have to pay 55 dollars which is against the law in RI and I'm different other states

  

  Business Response

  Date: 04/01/2024

  Hello Cheque, 
  
  These regulations are implemented to safeguard against landlords exploiting multiple applicants by soliciting applications without genuine intent to lease their properties.
  
  As a third-party software provider devoid of property ownership or management obligations, we impose a screening fee rather than an application fee on renters. This fee, set at $55, covers the expenses involved in generating screening and background reports.

  Once an applicant agrees to our terms of service, including agreeing that all fees are non-refundable and an application is successfully submitted, we incur third-party costs. As such, in most cases, we are unable to provide a refund.
  
  You are welcome to contact us at [email protected] for more information regarding refunds.

  Have a great day,

  Danni

  TurboTenant Customer Support

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email from TurboTenant on March 7 that I changed my phone number. This was supposed to be a security alert, and I responded that I hadn't taken this action. What's more, I didn't have an account with TurboTenant in the first place. I heard nothing, and nothing happened until March 12, when I was alerted to a scam listing of my husband and my rental property. The listing was posted by TurboTenant. The listing is for half the price of our actual listing and the email addressed used is one letter off of my actual email address. I've received messages through Zillow and calls from interested tenants who are trying to verify that the person they spoke with — the phone number that was given through my email — was actually my husband. He's asking for an $1100 security deposit to hold the home and is looking for people to fill out leases, likely so he can collect personal information. TurboTenant responded to my emails, saying they'll take the listing down, which can take up to 72 hours. However, I'm still getting calls and messages about this fraudulent listing. This is my husband and my only income property — we aren’t a huge management company with a staff — and we're concerned that we won't be able to rent it. TurboTenant has tried to wash their hands of this, passing me from one customer service representative to another, all saying that they did what they could to remove the listing. This is the first place I’ve been able to find a phone number for them.
  
  Because their company was used to mimic our identity and our home, we’d like to ensure that they not only remove the listings but deactivate the account associated with them + remove any previously cached listings. We also might seek damages for the hassle, misrepresentation, and mar on our reputation as good landlords in our city. Finally, we want to make sure that other landlords as well as people looking for housing are aware of this issue so that they don’t send money to fraudulent TurboTenant listings.

  

  Business Response

  Date: 03/18/2024

  Hello Sarah,

  Thank you for bringing this to our attention.

  Upon further investigation, it appears that the listing was properly removed from TurboTenant, and the associated account has been closed. The listings visible on third-party websites are not affiliated with TurboTenant. Therefore, it will be necessary for you to contact the respective third-party listing platforms to request the removal of those listings, as they were not published by our platform.

  If you have identified a specific site where the listing is still active, kindly provide the link or name of the site so that we can investigate further. Rest assured, all content originating from TurboTenant has been successfully removed.
  

  Thank you, 

  Danni
  TurboTenant Customer Support
  

  
  

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a listing on turbotenent, but looks like your website is primarily for landlords and theres a renters one that post like 1 listing and had to do a pre screening, while is filling out application with a $55 fee. Then the posting went to no longer taking applications and scammed me. Right now i want my money back but worried about identity fraud as well since i had to put that in the application. Looks legit and like your site. This happened on March 2nd 2024.

  

  Business Response

  Date: 03/05/2024

  Hello Diamond,

  Because we pay third-party companies out of pocket for things like CC processing fees, transaction fees, screening fees, hosting & infrastructure costs, and more, we traditionally do not provide refunds once an application has been submitted successfully. However, we've sent the link to submit a refund request directly to your email address. Once you fill out that form, our accounting department will review it and you can expect a response in 3 - 10 business days. We apologize for any inconvenience this may cause.
  
  You can read more regarding refunds in our Terms of Use here: *****************************************
  
  Please reach out to [email protected] if you need any additional support and we’ll be happy to help.
  
  Thank you,
  

  Danni

  TurboTenant Customer Support

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a landlord software application that, after taking much personal and banking information from tenant, provides no way to contact them with questions or problems.
  although they deny this, their phone number is only for premier members with a pin, and there is no chat on the website.
  there is only an email address, which i have written to a minimum of 4 times, and gotten no response.
  when i attempted to pay my rent the end of february, the app asked me to re-certify my bank information, which i had just provided two months prior, which had paid out nearly $6,000 in rent and deposit, and with which there has been no problem.
  why will customer support not answer the question and reply.
  there is also no way to close this account myself. again they have not responded.
  i had to go to my bank and pay $30 to block any transactions from them.

  

  Business Response

  Date: 03/05/2024

  Hello Samaya,

  We request that you furnish our payment processor, Plaid, with your banking information to facilitate the secure connection of your bank accounts. This measure is implemented with your safety and security as our utmost priority.

  In the event that your banking app's password expires, it is imperative to re-enter your banking details to ensure seamless connectivity and to facilitate uninterrupted rent payment processing.
  Should you prefer to circumvent the bank login option for connecting your payment method, you have the alternative of manually entering your routing and account numbers. While we acknowledge the inconvenience this may cause, please understand that it is a necessary precaution.
  
  Please note that due to the limited capacity of our team, phone support is exclusively available to landlords subscribed to our premium plan. However, we extend our assistance through our chat option on your renter dashboard or via email at [email protected]. We remain committed to providing you with the necessary support to ensure a smooth experience with our platform.
  
  Thank you for your understanding.

  Danni

  TurboTenant Customer Support

  Customer Answer

  Date: 03/05/2024

  Complaint: 21371419
  
  
  
  I am rejecting this response because: there is not a way to chat from the software.  you did not bother to respond to half a dozen emails i wrote to you.  i cannot find a way to close this account, which i no longer want to use.

  i have asked you to close it.  you did not respond.  i had my bank block any further transactions from you due to unprofessional handling of the problem.  if you want resolution, contact me directly.
  
  
  
  Regards,
  
  
  
  Samaya Jones

  

  Business Response

  Date: 03/12/2024

  Hello Samaya, 
  
  Thank you for your correspondence. Should you wish to proceed with closing your account, we kindly request that you contact our support team to facilitate the necessary steps and ensure the closure process is conducted appropriately. You may utilize the email address [email protected] for this purpose.
  
  Upon reviewing our messaging platform, it appears that no correspondence has been recorded under your email or name. To expedite resolution, we kindly request that you provide screenshots of any communications you have previously initiated. These can be forwarded to our support email for further investigation. In the instance that you reached out to us using an alternate email, please furnish documentation of the conversation history to enable us to conduct a more comprehensive review of Plaid and our messaging platform.
  
  Regarding refunds for rent payments, we regret to inform you that such transactions are managed directly with your landlord. As our payment processor imposes limitations, we are unable to facilitate refund payments. For assistance in setting up bank account connections or utilizing debit/credit cards, please do not hesitate to contact us via the aforementioned support email.
  
  Thank you, 

  Danni

  TurboTenant Customer Support

  Customer Answer

  Date: 03/12/2024

  Complaint: 21371419
  
  
  
  I am rejecting this response because:

  i contacted you several times.  on 2/29 to the info@turbotenant address, and several times at the support@turbotenant address.  a copy below:
  

  samaya jones 
  From:[email protected]
  To:TurboTenant Support
  
  Tue, Feb 27 at 7:30 AM
  
  
  this is the 4th or 5th time i have tried to reach you.
  
  
  no phone number for tenants.
  
  
  no chat for tenants.
  
  
  email in mountain time that you DONT RESPOND TO.
  
  
  the problem is that when i went in to pay rent, your software wanted me to enter the bank info again.
  
  
  i just went through all that only two months ago.  i am not willing to do it again.
  
  
  this app is landlord oriented and a real hassle for tenants.
  
  
  therefore I AM CANCELLING MY ACCOUT.  please verify. 
  
  
  NO MORE CHARGES MAY BE MADE TO MY BANK.
  
  
  samaya jones
  3372 kamaaina place
  honolulu 96817

  
  
  
  Regards,
  
  
  
  Samaya Jones

   

  you did not respond.  i am not asking for any financial action.  those will heretofore transact between the landlord and myself.

  there is no way to cancel this account.  PLEASE DO SO, and verify to me directly at [email protected]

   

  further, there is no chat feature on the tenant site.  you must be thinking of the landlord site.  have you looked at the tenant site lately?

  there is ONLY ONE WAY TO CONTACT YOU, and that is via email, which you clearly do not respond to.

   

  this software is manipulative and verging on unethical.  

  

  Business Response

  Date: 03/21/2024

  Hello, 

  The tenant is on an active lease and has active payments. Without the landlord removing the charges or giving us their permission to do so, we are unable to close the account with any active payments, past dues payments or pending payments. Additionally, we have not received a request to close the account as we still have not received any correspondence from the tenant to request the closure of their account. The only request that we have received is through this platform which we cannot fulfill. 

  Please let us know if you need any additional information.

  Thank you, 

  Danni 

  TurboTenant Customer Support 

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with TurboTenant in fall of 2023. I wasn't excited about how my listing was handled but proceeded with engaging with tenants. One tenant, A.S. had applied, was accepted and paid $500 deposit through the TT system. He had a family emergency and while he was away, I did not hear from him so I found another tenant and agreed to give A.S. his $500 deposit back. I checked in with Turbo Tenent who said that they do not allow Landlords to return funds through their system that the tenant would have to file a dispute to get it back. A.S. filed a dispute but did not get the refund from TT. And because he needed the money to pay his deposit on another unit I went ahead and paid him back the deposit back directly. Even though I communicated clearly to TT that I had already reimbursed A.S., TT proceeded to take the $500 back out of my bank account because of the dispute the A.S. had filed. However, according to his bank and his bank records, TT never transfer it to A.S. nor have they given it back to me. This happened in Nov-Dec 2023 and the 3 parties have been in communication since Dec 11, 2023 and TT continues to say they sent the money to A.S. though they were not able to show any type of Bank ACH or record of the transfer of funds. I want my $500 back NOW!!

  

  Business Response

  Date: 02/29/2024

  Dear Drusilla, 

  
  Thank you for bringing this to our attention. 

  Once a renter has filed a dispute the funds are withdrawn from the associated landlord account to cover the negative balance incurred from the dispute being filed (this is outlined in our Terms of Service).

  
  While I understand that a refund was provided outside of the platform, there is still a negative balance due to the dispute that was filed, and as such the withdrawal from the account was initiated regardless of the agreement that was made between you and the tenant. TurboTenant has returned the funds to the tenant per the dispute that was filed and the tenant has yet to provide any sort of documentation that the funds were withdrawn from their account following the dismissal of the dispute. Additionally, you have stated that you provided a refund to the tenant in the amount of $500. Based on the information cited above, it seems that the tenant is in possession of an additional $500 and you will need to pursue this matter further with him directly.

  
  KayCee
  TurboTenant Customer Support
  

  
  

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very concerned about TurboTenant's troubled pattern of bullying people and shrugging off their inefficiencies.
  
  We brought to their attention the fact that multiple accounts were mixing text messages from tenants effectively exposing private information about them and they just said this is because we use multiple tabs to access our accounts.
  
  We shared this story on Trustpilot to make other users aware and now our accounts are no longer accessible. Is this some form of retaliation?
  
  We never received any notifications about this.
  
  We paid our subscription and now we have no service and no money back.
  
  We have over 30 tenants that need to make payments and it's only 2 days before the 1st of the month. No idea what's going to happen to those tenants.
  
  Really concerning to see their reviews on this site and pretty much everywhere.

  

  Business Response

  Date: 02/28/2024

  Dear Ed,

  We appreciate your patience as we investigate the issue regarding the transfer of messages to your secondary account.  To reiterate, no private information is being exposed. As you are accessing multiple TurboTenant accounts from one device, the messages are appearing in your secondary account due to the way data is being stored on your device. Our team advised you to refresh your cache in order for these messages to no longer appear and advised you not to access multiple accounts from one device in order to avoid this in the future. We have also communicated your feedback to our development team and followed up with you via email to express that a permanent solution is currently in development.

  Furthermore, your premium plan subscription remains active on both accounts and there has been no interruption in access. We have observed recent activity on both accounts, indicating continued usage. There was no (and never will be) any sort of retaliation for providing feedback to our team. If you are not able to access your accounts please follow up with our Support team directly via email at [email protected] and our team will be happy to troubleshoot your claims further.

  Thank you, 

  KayCee

  TurboTenant Customer Support 

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me. We are now able to access our account. We are nervous because of the other other issues we have found but this one seems to be ok now. Thank you
  
  
  
  Regards,
  
  
  
  Ed Bacha

• Initial Complaint

  Date:02/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new Turbotenant client and my tenant has deposited $600 with them for a pet deposit. I received notification from Turbotenant stating that the funds had been deposited to my bank on (“Est.”) 1/23/24. My bank confirmed for me today that they have no record of the funds being deposited or pending. I have emailed Turbotenant 3 times over the past week regarding this and have received no reply. This has caused significant cash flow issues for me and soured my experience with the company. I need the full $600 released to me immediately and an explanation from Turbotenant so that I can determine if I should continue using the service. I have paid them $129 in advance for a year of service.

  

  Business Response

  Date: 02/07/2024

  Hi Pamela, 

  Thank you for contacting TurboTenant and bringing this matter to our attention. Upon investigating further, we found that you had reached out to our Support team on February 2, 2024, at 2:49 PM to report the issue. Our team promptly responded to your email on the same day, providing the reason and steps to resolve the problem. The issue has since been resolved, and you have received the funds of $600. 

  Please reach out to our team at [email protected] if you need assistance in the future.

  Thank you, 

  Daisy

  TurboTenant Customer Experience

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease with the landlord of our temporary furnished rental that explicitly stated there is no requirement for renters insurance. My partner and I moved into the space, and a day later, we both received email automations stating we did need renters insurance.
  I reached out to their support desk to express my distaste at receiving a careless automation contrary to our signed and bound agreement.
  The content of the response I sent to their support team was ignored with such blatant disregard and even gaslighting. They say i did need renters insurance and attached a screen shot of something from their website rather than what appears on our signed and bound rental agreement.
  
  they have now spammed both of our emails since that correspondence.
  
  i do not appreciate being fleeced for money I am not required to spend, and the inability of turbo tenant to acknowledge the content of signed lease they hold and all parties have signed is a blight on their character as a business.
  
  I sincerely hope future landlords do not use turbo tenant, as it may be a deciding factor for us to not proceed with a rental agreement.

  

  Business Response

  Date: 02/07/2024

  Hi Eric, 

  Thank you for reaching out to TurboTenant and bringing this to our attention, and we apologize for any inconvenience this situation has caused you. Our Support team recently responded to your email, and they shared the information about the landlord's requirement of renters insurance setting in their account and advised you to contact your landlord. However, we want to clarify that the landlord's setting in their account does not override what is written in your lease agreement. Moreover, note that the landlord may require renters insurance for some of their other rental properties, and the settings in their account cannot be turned off for certain rental properties and it is turned on for all properties due to the current design in the product. This would explain why you have been receiving emails regarding renters insurance as it is a software setting. We understand your frustration, and we have shared your feedback with our Development team to improve this particular area in the product. With that said, a couple of options to remedy this that you may consider are, 1. Update your notification preferences and opt out of TurboTenant emails within your Settings 2. Upload a blank document to the renters insurance section to stop these specific emails. 

  Thank you again for bringing this to our attention. Please reach out to [email protected] if you need any assistance in the future.
  

  Thank you,

  
  Daisy
  TurboTenant Customer Experience