Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walked into store with no prior knowledge on April 19th and in good faith talked about my diagnosed foot injury with a representative. I was looking for a custom made shoe insert, much like you would recieve from a licensed pediatrist. Instead I was dragged through a two and a half hour sales pitch meant to exhaust me for a "custom fitted" series of shoe inserts. During the two and a half hours the salesperson used a variety of medical terms and deceptive sales tactics to get me to purchase the overpriced and premade inserts. They took my foot print, sized my feet, and explained an odd alignment theory in vague terms to make me believe that they were some kind of professional who would treat my condition. Before any try on, they left me on a massager machine, a known quick releif for the condition I told them about, so that they could trick me into thinking the supports were immediately treating me. At the end I was pressured into quickly purchasing the magic cure to the salesperson's exact same issue! Of course, during this rush they had me quickly sign a no refunds slip of paper. When a couple days had passed, and I was able to realize that the inserts were not custom made, but custom fitted, and even exacerbated my issues, I returned to try and refund the inserts on April 22nd. I was told that there is a refund policy this time, but only 24 hours after purchase, something they neglected to mention in my first visit. The manager then had another salesperson from a different store call me impersonating their customer support. After talking me in circles about refittings or store credit, they finally gave me the real support number to contact, and an email address that Gmail tells me it could not find. The number goes straight to voicemail. When I left the store, they kept all items I wished to return with no actual compensation.

  Customer Answer

  Date: 05/14/2025

  Issue has been resolved directly with store.
  

• Initial Complaint

  Date:08/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 4 part program on 3/30/24, and was advised by an employee of the store that their products would help to alleviate my foot and back pain. I wore the supports as directed, but eventually was feeling excruciating hip and back pain. I followed the instruction on the Good Feet Store's FAQ, "If you experience pain that causes concern, stop wearing the arch supports and contact your doctor." I made an appointment with an Orthopaedic Specialist, who took x-rays, and let me know that I have a "significant foot deformity" and it can only be controlled with a custom molded orthotic. I went in to the store to return the 4 sets of arch supports, and was directed to call the customer service number. Unfortunately, the customer service agent said they could not do anything to help me return the products, and I am outside of the timeframe and I did not come in for any "adjustments" on their products. I was following the advice on their website to discontinue use and see a doctor. My doctor told me to stop wearing them, and that nothing the Good Feet Store provides would help my condition. I need a completely customised product from an Certified Orthotist. I am very frustrated by this business and their complete lack of understanding of my pain and an orthopedic doctors orders. I paid $2,000 for what are now unusable supports that cause me pain.

  Business Response

  Date: 08/06/2024

   We are waiting to hear back from customer. 

• Initial Complaint

  Date:12/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Good Feet Store was to provide me with arch supports for my feet. When I first went into the store I told the sales person I had no foot problems and just wanted to see what they had to offer. After 5 months of trial I was unable to find any comfort with what they sold me. Every time I wore the supports my feet hurt. I like to walk, I'm 79 years old and I use long walks to preserve my health. Walking is magical. Every time I went for a long walk with these supports I could not wait to get home and take my shoes off because my feet hurt so bad. I took the supports back to them and they agreed that my feet were not adjusting to the supports and they offered me store credit (they sell shoes) in return. I told them that this is unacceptable to me because of my age I don't wear out shoes as fast as when I was younger and running 3 marathons a year. I told them that I came to your store and purchased the shoe supports and paid you money, I returned the supports and you need to refund my money. They said "we have rules and we cannot refund your money we can only give you store credit". They said the credit would be around $1200.00. What am I going to do with $1200.00 worth of shoes?

  Customer Answer

  Date: 02/12/2024

  HI, I was wondering if you have made any progress on my refund from The Good Feet Store?

  Business Response

  Date: 02/12/2024

  from: ********************* <*********************>
  to: **************************************,
  ********************* <****************>,
  *************************** <*************************>
  date: Feb 12, 2024, 2:40 PM
  subject: The Good Feet Store Response

  Hello *****!
  
  My name is *********************. *************** on behalf of the company. I just want to apologize for the delay in our response as it appears this particular issue has slipped through the cracks on our end. In the future, is it possible to send correspondence to me as well? 
  
  ******************************************
  
  **************** has been contacted by our customer service manager on the following dates:
  
  12-12, *****, and *****. ****** called and left another message today. We have been unsuccessful with our attempts at reaching ****************. As of now, he has been informed that we stand behind our in-store credit option and would happily issue credit for his arch supports even though we're outside of our original 90 day in-store credit policy. The credit can be used by another family member as it would be an exchange for shoes/other merchandise. 
  
  If we can be of service, please advise **************** to respond back to our phone messages by calling our customer service manager at:
  
  *************************
  ************ 
  
  --
  *********************
  Director of Sales & Training
  The Good Feet Store
  ******/***************/***********
  ************

  Customer Answer

  Date: 02/18/2024

  Complaint: 20963865
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 02/18/2024

  The good feet store is offering me store credit, which is unacceptable to me. I'm almost 80 years old and live alone. I have no way to use there offer of store credit. I paid them money for there product and after a period there product did not work for me. I returned everything to them, I expect them to refund my money. I am a very dissatisfied customer and want a refund. I'm not sure what BBB stands for but I think they would demand better customer service. 

  Customer Answer

  Date: 02/20/2024

  I just want to add I paid them $1600.00 and have nothing to show for it. I purchased those inserts thinking they would feel good on my feet. That was not the case  when I would walk in them I could not wait to gey home and remove my shoes because they hurt my feet. They want me to  take store credit which would not even be close to what I have invested. Why are we playing these silly games. Please refund my money.

  Business Response

  Date: 02/26/2024

  As outlined in our policy, following two adjustments on the supports within a 90-day period, we proceed with issuing an in-store credit exclusively, without provision for monetary refunds. This condition is explicitly stated to ensure clarity. 
  We acknowledge that the outcome may not align with the client's expectations; however, it's important to emphasize that our policy is meticulously detailed and communicated.

  Customer Answer

  Date: 02/26/2024

  Complaint: 20963865
  
  I am rejecting this response because:you have $1600.00 of my money and I have nothing to show for that money. How would I ever recoup my loss using your suggested "store credit"? You are not telling me how much store credit you are talking about nor how much time I have to use it. You people are ripping me off. It's not my job to balance the scales. Does the BBB have an opinoin about this total injustice this business is imposing on me? Here's something I know, I am not unique to this problem. If your product was so successful it should be easy to give me a refund. 
  
  Regards,
  
  ***********************