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Business Profile

Towing Company

Crossroads Towing & Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved in an accident receiving a concussion and whiplash. While i was still dazed and trying to figure out what I was going to do about my car and everything that come with this situation. The tow truck driver tells me that he would be towing my car to your lot and that I didn't have a choice. He told me to grab anything I would need for the next couple days and that l would be able to come and retrieve my remaining belongings later. I called crossroads 4 days later inquiring about when i could come and pick up my stuff and was told in no uncertain terms that I would not be allowed to get anything from my car until I paid the astronomical fees. She informed me with a very unprofessional attitude that I am being charge 250 for the tow and another 250 for the storage fees. I am confused by this because the police officer I called after speaking with her told me that this could not be true. This is because Colorado has various laws concerning towing practices, laws that state that a towing company cannot charge a towing fee exceeding $160 and that a "customer" has the right to retrieve their belongings from their impounded vehicle before paying the tow companies fees. I am very frustrated and shocked that a company that is receiving business directly from FCPD would be attempting to extort money out of people that have already had to deal with injuries and the stress that comes with a car accident. It is completely unethical and unprofessional.

Crossroads Towing & Recovery is NOT a BBB Accredited Business.

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