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Business Profile

Storage Units

TGI Storage Fort Morgan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not satisfied with the customer service provided by the TGI Storage Company in Fort Morgan, CO. On May 1, 2023 they allegedly claim that there were no sufficient funds on my card which was set up to automatic withdraw of payments after 11 months of consistent service. After May 1st I don’t know what happened but I am assuming that they just completely stopped charging my card for the continued service and in July of 2023 auctioned off my storage without notifying me or my mother who was making the payments for me. Once I finally found out about this happening I contacted the company and tried numerous times to get a hold of upper management to come to a resolution and nothing still to this day.

TGI Storage Fort Morgan is NOT a BBB Accredited Business.

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