Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the Spring of 2023, I engaged Terrasun Architects to complete a preliminary cabin design for our property in Fairplay ********. I paid the owner, *****************, a retainer, followed by a payment for preliminary drawings upon completion in December of 2023. Based on the preliminary drawings a contractor provided a budget which came in too high and we opted not to proceed further. We agreed prior to entering into our contract should we decide not to pursue construction there would be no additional charges. Approximately 4 months later we received an invoice for ********************* which were not rendered. When asked about the Invoice, ************** responded with a series of unprofessional emails, demanding payment for extra effort, with extensive name calling and threats of legal action. After another month, despite being well outside the legal window to do so, ************** supplied notice to lien, which contained false information regarding when the notice was supplied. We tried to resolve this matter with ************** through his continued unprofessional emails, but ultimately expect him to proceed with an illegal lien on our property.We paid ************** the retainer, and Design fee for preliminary drawings. We are refuting payment of additional effort related to "Final Drawings" (which were not produced) and refuting payment for *********************, which were not rendered. ****************** drawings, being preliminary, will not be used in future construction activity on our property.We request the business cease the filing of an improper lien, provide a release of lien and acknowledge payment received to date as fully satisfying all debt we owe to Terrasun.

  

  Business Response

  Date: 07/10/2024

  from: ***************** <***********************************>
  to: Better Business Bureau <*****************************************>
  date: Jul 10, 2024, 2:34 PM
  subject: Re: You have a New Message from BBB Regarding Complaint #********
  
  Case number ******** PLEASE READ and let me know if you have received it.
  
  
  
  Dear BBB,
  This letter is in regard to case no. ********.
  The letter sent to the BBB by **************** is a way to extort money from me. This is the new way some people try to
  get out of paying their bill. By trying to destroy a persons reputation and intimidating them. A bad reputation costs
  my more than money **************** owns me.
  I would like to address Mr. ******* allegations.
  ***** is getting those two payment were like putting teeth. The payments were always late and I had to sent
  reminders to the ****** numerus times. The reason the bid came in high was because the ******* increased the
  project by almost 1000 sq. ft.. I sent a number of emails to them, telling them that they were way over their budget.
  But they wanted more space in the house than they could afford. If they would have taken my advice they would
  have made there budget. So now the ******* didnt want to pay for the extra work that I was ask to do.
  As far as the unprofessional emals please forward copies to the BBB and myself so that we all can see what I
  wrote. And, extensive name calling?? Please provide proof.
  **************** did make arrangements to pay me, then 30 days later back out of the agreement, and that is when I start
  the Lien process. I have emails that can prove that.
  The drawings I did for **************** were finished Architectural drawing, the structure still needed to be competed.
  **************** is a professional engineer and was going to do the engineering for the project to save money.
  Being a professional engineer **************** know how much it costs to do a project and the time involved.
  And lastly the Lien is for $4000 not $7500, that is what we agreed to before he reneged on the payment.
  **************** has exaggerated almost every part of his letter. I guess he thinks telling falsehoods is the way to go.
  I can provide evidence to everything I wrote.
  At this time there is a lien on the property.
  Sincerely, ****************** **********;

  Customer Answer

  Date: 07/10/2024

  Complaint: 21797863
  
  I am rejecting this response because:

  We concluded with the design phase, for which we paid. *** is seeking some additional fee for Final Drawings which were not completed.

  Our emails were clear that no fees would be collected beyond the Design phase if this didn't go to construction. Attached - Proposal Final Email.

  We have received only the Design Phase drawings which *** clearly states in email At the end of the design phase we will have the fi nished design, materials call out, size and
  quantity

  We have paid the $7.5k discussed in the email.

  I efforted to settled this matter. Included in attached email which summarizing the actions *** took which are illegal - filing a lien outside of legal window to file, swearing in the lien document a date of notice which was wrong by 6 months.

  *** has been unprofessional. Example attached with name calling in NOI.

  The BBB compliant shouldn't have shown a request for $7500. That's what we paid *** to date. We aren't seeking compensation, just a removal of Lien. 
  

  We have engaged an attorney to file suit for clouding title but are still actively seeking and open to resolution outside of the court.
  

  Regards,
  
  *********************

  

  Business Response

  Date: 07/29/2024

  from: ***************** <***********************************>
  to: "*****************************************" <*****************************************>
  date: Jul 27, 2024, 1:43 PM
  subject: ******/ ***** Responds to Complaint
  
  Dear BBB,
  This letter is in regard to case no. 21797863.
  **************** to date has not produced any of the so call e-mails.
  Unless **************** can produce them, they must be considered as
  false.
  I am willing to make a settlement, I have a question for ****************.
  Does the rest of the agreement that you sign still hole true to you?
  Sincerely, ****************************

  Customer Answer

  Date: 07/29/2024

  Complaint: 21797863
  
  I am rejecting this response because:

  I provided an example email for the unprofessional language requested via this system. 
  
  Len has been fully paid for work completed. 

  He knowing filed an illegal lien on our property.

  We have engaged an attorney.

  Unless he removes the Lien, and confirms our debts are paid in full, my compliant remains, and I will pursue legal remedy for time, expenses and removal of the lien.

  Regards,
  
  *********************

  

  Business Response

  Date: 08/05/2024

  from: ***************** <***********************************>
  to: "*****************************************" <*****************************************>
  date: Aug 5, 2024, 7:15 AM
  subject: Re: ******/ ***** Responds to Complaint
  
  Good morning,
  Please read the the latest letter.
  Thanks, *************************
  
  
  
  Dear BBB,
  This letter is in regard to case no. 21797863.
  All I need to ask **************** is, do you agree to follow the agreement?
  Sincerely, ****************************
  

  
  

  Customer Answer

  Date: 08/05/2024

  Complaint: 21797863
  
  I am rejecting this response because:

  We followed the agreement, paid for services rendered. Retainer Paid, Design Services Paid. 

  The unprofessional conduct (documented emails supplied to BBB), illegal lien (documented, numerous warnings supplied to business), and pursuit of additional charges beyond scope of work delivered (clearly outlined in emails and contract) we continue to refute. 

  We are currently accumulating financial damages related to legal costs, court fees, and delays for financing and construction. In addition, coordinating the legal, financial, construction and BBB activities related to the business' actions are taking a personal toll on my work performance and the mental health of my family. 

  We reinforce our desire to resolve this without further damages levied against the business, or additional time taken by either party. However, we are running out of time, as costs and legal remedies are continuing forward. 
  

  We ask again in a final request via this forum:

  1. Business provide documentation that all debts / services have been paid in full.

  2. Business provide full release of lien against our property. 

  The business should contact our attorney as soon as possible in regard to resolution or further discussion.
  
  **********************************
  Partner - Civil Litigation | ******** & *****, P.C.
  Tel.: ************** | Fax: **************   
  Email: *******************************

  This matter is now with our attorney. We request no further communication with the business outside our attorney. 

  Regards,
  
  *********************