Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday 10-12-24 My personal computer Cougar would not restart. I sent a text to **** at the Computer repair doctor (Computerberg Technologies ***********************). Early Sunday morning 10-13-24 I was able to restart the Cougar and update current D: drive data to my **************** 8TB drive.Sunday 10-13-24 I agreed to drive the Cougar and ******** 3660 purchased from **** 9-11-24 into town and drop it off at 10 AM at the ******************************** used by Computer Repair Doctor. I showed **** a sheet of paper with all the Cougar drives listed: C:/ 1TB with 599 MG of data. *** 8TB with 3.51TB of data. The Cougar had two additional drives, G:/ 8TB 3.48TB that was a mirror of the *** 3.51TB. and an old E:/ 4TB backup with 2.33TB.I DID NOT ask **** to do a Rush 24-hour migration because I had Carbonite cloud access plus a Carbonite hard drive coming ***** and had all the data I needed to do my work on my external 8TB ******* drive.10-14-24 9:45 AM I received an email Invoice # **** for $1,502.00 eight hours to restore data at $199.00 per hour. I could not believe what I had been charged and never asked for 24 Hr. rush service. I called and expressed my outrage with what had been done. Thats when I realized that **** had both of my computers being held hostage. I called the ********************** for assistance getting the computers back, but we didnt know where they were being held. I had to get my computers back, so I paid the invoice using ****** and arranged for **** to deliver the computers. The **** 3660 was not configured properly. The Cougar C:/ documents migrated to the **** 3660 C:/ drive was not useable. They would not open and could not be deleted.I called my credit card company and disputed the charge. 10/15/24 at 9:16AM called ********** arranged to drop off computers 3PM Picked up computers 10-16-24 4PM cost ****** new computer worked perfectly all data in correct drives.10-18 did remote with MDL set up missing apps cost *********** my docs download

  Business Response

  Date: 11/13/2024

  BBB
  Complaint 22512626
  ****** Chargeback ID ******************
  Dear Colorado BBB,
  We hope you are doing well today.
  Peet Hotel Fraudulent Chargeback of Computerberg technologies **** Server, Virus Repair, and ********************** without cause
  We believe The Peet / Hotel Fraudulent Chargeback has engaged in a Computer Fraud Scheme / Software Piracy Against Computerberg Technologies / Computer Repair Doctor.- We protest this Chargeback as it is a cybercrime against us Computerberg Technologies C.R.S. Section 18-5.5-102(1)(a).  Computerberg Technologies / Computer Repair Doctor has now over ******************** work for Peet / Hotels.
  ******************************************************************************
  ******************************
  ******************************
  We believe this chargeback is fraudulent and part of a larger cyber crime(s) against our company to steal from us specialized **** Server computers, rare SSD drives / computer chips, Steal Anti Virus Software Licensing, and bitcoining mining video cards as this chargeback represents theft against our company and we protest this cybercrime. (see message thread exhibit). Our Labor rate is between $160 and $199 hour depending on day and rush service, as Sunday rush services were requested. We request the chargeback be dismissed.
  ****************************************************************************************************************************************************************
  *******************************************************************************************
  ********************************************************************************************
  
  
  We were contracted In May and again in August 2024,  and did deliver (Contract 1 / 2 - One New **** Server 1 - See our purchase receipt to resell the ****) that we purchased from **** and then deployed / resold to Peet / Hotels (see Estimate(s) and Invoices(s) Message Thread. Computerberg Tech Sold a new **** and specialized parts, and Custom Configured / Programmed, Custom Refurbished, Network, Secured with Anti Virus software as part of complete new **** Server with Windows 11 software, as we are a **** Dealer.  We performed work to the computer at our facilities and work to the computer onsite.  The chargeback is fraudulent and is in malice.  Please see the complete message thread, date time stamped with all photos between Computerberg Tech / Computer Repair Doctor and between Peet / Hotels from August until November 2024 for more than 30 hours of work to date, including Sundays, including virus cleaning, and data transfers of 12 tb of data approximately for 2 of the hards drives in the old clone Cougar Server.  See Exhibits, Contract 1, Estimate 1,  and Invoice 1.
  ******************************************************************************** - deposit
  Bill 2 - continued work - server 2 and software licensing, parts, virus cleaning networking, worked on 4 computers in total (additional laptop 1 and laptop 2 (wifes) on site)
  Bill 3 - continued work and software licensing, virus cleaning, networking, PDF installation, word, excel, ****** remote desktop network configuration. - September to October 2024 work
  Chargeback for Invoice #2 was computer fraud after having us clean viruses
  ******************************************************************************** - paid and charged back
  Invoice 3 that was also never paid
  ********************************************************************************
  
  We were contracted (Contract 2 / 2 - Server 2 Revive DOA clients old DOA clone Cougar server) to License Norton AntiVirus Software, used Windows Pro Software on Computer Tech own servers to clean and transfer 12 tb approximately of clients data, Custom Configure Networking between ******** and ******* Locations, Diagnose then Clean Multiple Trojan Viruses, Transfer all Data cleaned from 2 hard drives to the new **** Computer on a ******************* delivered on Monday completed data transfer.  We completed this work as estimated and per our contract for fees time and licensing and the chargeback is fraudulent and is in malice.  Computerberg Tech documented the work as is evidenced in the message thread(s).
  
  
  
  We demand that the Hotel client is now not authorized to use the **** Server since the chargeback as we consider this theft and computer crime victimizing our **************** with fraudulent chargebacks for goods received and working.  We believe that part of the cyber crime against us is to receive specialized Computer Chips, and bitcoin mining video card equipment, and **** Server Equipment and Hard drive SSD / Memory chips that are export controlled without paying, as the client left town once receiving the equipment.
  2023 Colorado Revised Statutes
  Title 18 - CRIMINAL CODE ( 18-1-101 18-26-102)
  Article 5.5 - COMPUTER CRIME ( 18-5.5-101 18-5.5-102)
  Section 18-5.5-102 - Cybercrime
  (1) A person commits cybercrime if the person knowingly:
  (a) Accesses a computer, computer network, or computer system or any part thereof without authorization; exceeds authorized access to a computer, computer network, or computer system or any part thereof; or uses a computer, computer network, or computer system or any part thereof without authorization or in excess of authorized access; or
  (b) Accesses any computer, computer network, or computer system, or any part thereof for the purpose of devising or executing any scheme or artifice to defraud; or
  (c) Accesses any computer, computer network, or computer system, or any part thereof to obtain, by means of false or fraudulent pretenses, representations, or promises, money; property; services; passwords or similar information through which a computer, computer network, or
  Here is a list of parts and serial numbers which we claim are stolen now due to the fraudulent Chargeback (see Microcenter Receipt for our original purchase of the computer for resale with special chips, and special video card parts)
  295303TEAMGROUP 32GB 2X16 DDR5 4800 CL40
  617977PNY RTX4060TI 16GB VERTO DUAL
  S/N: Y624507592
  701813IPSG 2TB QN450 NVME SSD
  S/N: NOTAV
  694927TOSHIBA 10TB N300 NAS
  S/N: NOTAV21
  580217DELL **3660 I7-13700/16/512/P
  S/N: JG38CW3
  Norton Antivirus 360 1 year license Installed on the **** Computer
  S/N: R8907677X5TG.  
  We Completely believe that making us utilize a license of Norton 360 to clean multiple viruses, purchasing the license for us to use and from ********************** as the ****** and then charging back the license while keeping it is software piracy violating Federal Law 17 U.S.C. 506.
  We protest that the Norton license we issued and used to clean the viruses from the clients original broken Clone Server (Cougar) is now pirated due to the fraudulent chargeback.
  We paid for  the Norton license and cleaned multiple viruses off the client's old Clone server computer with Norton Software Antivirus licensing.  The client is now pirating this software from us with the chargeback. We believe we found pirated software on ***** Cougar clone non name brand server that contributed to making the trojan viruses Infection  on ***** old server- See below photo of norton report finding multiple trojan viruses and malware on the old Cougar Server.
  
  We allege part of the cyber crime against us is to victimize us with real estate racketeering by a hotel real estate company to defraud my company as part of larger cyber crime in my community, partly based in retaliating against those complaining about 2024 Frisco Colorado Elections (see message thread) by using real estate fraud to commit racketeering bait and switch tactics on contractors to steal computer equipment and steal software. The client never attempted to create an RMA nor return the equipment per our contract while demanding to keep all of the equipment with a chargeback. The client never mentioned any issues in our message thread until demanding the fraudulent chargeback.
  ****************************************************************************************************************************************************************
  
  Chronology and description of 3 estimates and 3 invoices issued through ****** invoicing to fulfill client specifications from August to November 2024
  *********************************************************************************
  Bill 1 - estimate and server deposit(s) - server 1, networking and configuration - (additional laptop 1 and laptop 2 (wifes) on site) - August to September 2024 work
  ********************************************************************************
  Bill 2 - continued work - server 2 and software licensing, parts, virus cleaning networking, worked on 4 computers in total (additional laptop 1 and laptop 2 (wifes) on site)
  Bill 3 - continued work and software licensing, virus cleaning, networking, PDF installation, word, excel, ****** remote desktop network configuration. - September to October 2024 work
  Chargeback for bill 2 was computer fraud after having us clean viruses
  ********************************************************************************
  
  Invoice 3 that was also never paid
  ********************************************************************************
  Contract Violations
  2022 Colorado Code :: Title 4 - Uniform Commercial Code
  *****************************************************************************
  We protest that Peet has now pirated hardware and software in violation of our 2 contract(s) that were Digitally Submitted and Peet received an email receipt of submission / with a copy. (see exhibits).  Peet has violated our terms of payment, and licensing terms.  **** never attempted any type of mediation before the chargeback, as the chargeback occurred before any 3rd party had completed mediation.
  ******************************************************************************* - August
  ******************************************************************************* - October
  We think that the use of 3rd Party who is a ********************* but a *************************** to Hack our **** Server and Norton Software Licenses was a cybercrime.
  We protest that Peet / Hotels has Pirated our computer and used another computer company, that is not legitimate Microsoft Business Partner / .Net Programmer, to finish our programming work hacking our licensing, violating our warranty.  The Client is refusing to return any equipment nor pay the restocking fee by issuing a fraudulent chargeback, while using another *************************** without a Frisco physical address to hack our computer and hack the software licenses so as not to pay our invoice and financially damage our company.
  
  
  
  
  
  The 3rd party computer business consulting company used to hack our software license and damage our computer company using unauthorized equipment, and has financially damaged us, unfairly in breach of our 2 contracts with Peet, which violated our contract for 3rd party software and 3rd party tampering.
  The 3rd party company *********************** apparently pirated and installed a software license that was part of our work and billing, and chargeback.
  The 3rd party company ************** used our **** Server computer that has not been returned nor fully paid for to hack Computerberg Technologies computer specialized data cleaning and data transfer work.
  We believe this is a cybercrime that Peet in bad faith paid for a Hotel Server, had us register the **** server to his hotel name with ours on the original receipt, and then demanded a chargeback once we had completed installing the New **** server, upgraded chips, and Export Controlled Video Card (Can do Bitcoin Mining) to their hotel network and completing registered the computer to ****, and then Peet used a 3rd party to hack our computer after a fraudulent chargeback.  
  Damage to Computerberg Work Truck during delivery on September 12, 2024 caused by Peet.
  On September 12th, while delivering the New Server, there was physical Damage and *************** has an insurance claim for the ****** SUV during September 12, 2024 Service call where the Front Gate Malfunctioned and slammed down on Computerbergs work ****** SUV when Peet was behind the Open / Close Button of the Gate.  *** ****-******** continued to work in good faith and **** then brought his 2nd server computer in for additional work the following month in October 2024.
  
  
  
  
  
  Please note the photo of the malfunctioning Snowflake / Peet / Hotel front gate during our September 12th, 2024 during the Service call Visit to deliver the New **** Server to the ********** in the Snowflake Condos.  The gate malfunctioned while Barnney Peet was at the controls of the Gate and it slammed on Computerberg Techs work SUV.  With the Fraudulent Chargeback, we believe this was done in malice.
  *******************************************************************************************************
  See above link to the *************** Claim and Damage at ***** Condo parking gate to *** ****-Ginsbergs 2014 FJ Cruiser, see insurance request from malfunctioning gate that slammed on my car.
  We strongly believe that Peet / Hotels has done malice and has scammed ****************************** with a fraudulent chargeback and a fraudulent complaint, while intentionally damaging my car (see insurance complaint) on 09/12/2024 as part of larger fraud scheme and malice.
  We protest that **** has omitted copies of the disclosures herein in their complaint so as to commit fraud by omission and deceptive disclosures to gain a fraudulent chargeback.
  We are attempting to file a police report as well as a report with ******* Inland for the serial numbers are registered for warranties.  Until the chargeback is dropped and all 3 of our invoices are paid in full, we will consider the computer equipment stolen.
  As is in the Microcenter Receipt to us as a Reseller, here is a list of parts and serial numbers which we claim are stolen now due to the fraudulent Chargeback (see Microcenter Receipt for our original purchase of the computer, chips, and special video card parts). We believe these parts are fraudulently registered to Peet / Hotels as the chargeback is erroneous.
  
  
  
  Regards,
  *** ****-********
  General Manager
  ************
  Computerberg Technologies
  ******************************
  Computer Repair Doctor
  ******************************
  
  
  
  

  Customer Answer

  Date: 11/14/2024

  Complaint: 22512626
  
  I am rejecting this response because:

  1. The work done by Computerberg ******** failed to provide the agreed transfer of **** to my **** 3660 purchased from Computerberb 9-11-24 . The request was not complicated. Copy **** from my older computer "Cougar" 1TB *** SSD drive containing 599 MB of **** to the **** 3660 2TB SSD, Then copy the Data from the Cougar 8TB D:/ 3.51 TB of **** to the **** 3660 10TB D:/..

  After the transfer done by Computerberg The *** drive in the **** 3660 was not useable. The **** transferred to the 10TB D: was in two master folders (another copy of the Cougar *** and a copy of old 4TB E:/ found in the Cougar.

  The correct ***** D:/ **** was never copied to the **** 3660. When i dropped off the two computers in the **** parking lot which was not normal, i showed *** detailed diagram of the Cougar drives and had reference to my Laptop **** 7650 with C:; and my wifes **** ************************ our Cono using a one GB switch ethernet wired connection.  *** kept trying to sell my on more apps that i don't need and referred to the Cougar as a hotel server which is not true. this Cougar is my personal computer that my wife and i share photos and files.

  2. I never requested a rush ************* any discussions with ***. In fact i told him a Carbonite backup hard drive had been ordered to be shipped ***** to my address in *********. Colorado incase the Cougar C: or D: had failed.

  3. When i realised the transfer of **** had failed and was not usable and i had paid $l,547.06 on ****** to gain access to my computer held hostage at an unknown location since computerberg used the US *********** as the official address used on documents. I called the **************** and talked to a ****** police officer for assistance getting my computers.

  4. I Filed a dispute with my credit card used my the ****** payment.

  5. *** was impossible to talk to, he made up endless stories to try and justify

  6. ************** was able to do the work in one day, charging only $195.00

  have explained this in detail and will attach notes again. 

  7. 11-13-24 i filed another complaint related to the purchase of the **** 3660 that had Norton internet security for $100.00 t

   

  
  Regards,
  
  ****** ****

  Business Response

  Date: 11/18/2024

  Dear BBB,

  attached please find our defense from ****** which states that ****** is arguing on Computerberg Technologies behalf against the fraudulent chargeback.

  Customer Answer

  Date: 11/20/2024

  Complaint: 22512626
  
  I am rejecting this response because:  I spoke with ****** support for 35 minutes and updated them on what had happened using ****** and my **** card to recover my two computers being held hostage at an unknown address that the Sheriff and ************* could not locate. the address used by Computerberg Tech on all their documents was the parking lot of the Frisco ********************** ************ I will be updating The *************** and the Credit card company with the latest documents.

  attached is a pdf copy of the Case update to *** ********.  ****** is going to cooperate with the BBB and ******* office, my bank and credit card company

  
  Regards,
  
  ****** ****

  Customer Answer

  Date: 12/10/2024

  from: Barrney Peet <******************************>
  to: *************************************************************************
  date: Dec 10, 2024, 12:04 PM
  subject: Final notice from ******** Bank Credit Card

  HI *****
  
  BBB case #********
  
  Here is the 12-2-24 notice from ********************* Credit Card regarding ****** CMPUTBRG  10-1-24 $1,547.06 provisional credit issued is final. No further actions needed at this time.
  
  ****** B **** Jr
  
  **************
  
  
   One attachment