Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lender violates lenders laws: including breach of contract, breach of fiduciary relationship and mortgage loan discrimination Under the Liability Lender Laws: Lender ****** to the terms in the loan agreement that were agreed by both party 2.Failing to end preauthorized electronic fund transfers. Otherwise known as EFTs, failed to end automatic electronic payments when an account had been closed, often resulting in additional and repeated interests fees 3.Charging consumers unauthorized amounts. overcharged borrower for services or added fees outside of the loan terms 4.Misrepresenting mortgage loan transactions and payment history in online accounts. Lender provided inaccurate descriptions of payments and transaction information, which may have misled borrowers 5.Incorrect handling of payments. Fail to follow specific actions when they receive payment from the borrower third party, crediting the payment correctly, returning it to the consumer, or holding it in an unapplied funds account, transfer Excess ******* Revenue payments in borrowers escrow accounts rather than returning the amount or crediting it to borrowers 6.Failing to automatically terminate ************************** (PMI) on time 7.Lender sending statements with no complete details are available 8.unfair practices and other violations by mortgage lender, including Failure to disclose details 9.failure to disclose details, including any exchanges of money and increases or decreases of interest 10.misleading the borrower or failing to provide information about the loans 11.Lender Set up multi accounts to funnel payments received by third party for borrower loan 12.Lender incorrectly entered payment information during the terms of the loan and final statements, including 1099sCustomer Answer
Date: 09/17/2024
Better Business Bureau:
I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.
from: ********* ****** <**************************>
to: ****** ********* <***************************************************************************>
date: Sep 17, 2024, 10:18 AM
subject: Re: BBB Mediationyes , i agree
Business Response
Date: 09/26/2024
Better Business Bureau:
I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.
Regards,
*** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.