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Business Profile

Financial Services

Royalty Lending Financial Services

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lender violates lenders laws: including breach of contract, breach of fiduciary relationship and mortgage loan discrimination Under the Liability Lender Laws: Lender ****** to the terms in the loan agreement that were agreed by both party 2.Failing to end preauthorized electronic fund transfers. Otherwise known as EFTs, failed to end automatic electronic payments when an account had been closed, often resulting in additional and repeated interests fees 3.Charging consumers unauthorized amounts. overcharged borrower for services or added fees outside of the loan terms 4.Misrepresenting mortgage loan transactions and payment history in online accounts. Lender provided inaccurate descriptions of payments and transaction information, which may have misled borrowers 5.Incorrect handling of payments. Fail to follow specific actions when they receive payment from the borrower third party, crediting the payment correctly, returning it to the consumer, or holding it in an unapplied funds account, transfer Excess ******* Revenue payments in borrowers escrow accounts rather than returning the amount or crediting it to borrowers 6.Failing to automatically terminate ************************** (PMI) on time 7.Lender sending statements with no complete details are available 8.unfair practices and other violations by mortgage lender, including Failure to disclose details 9.failure to disclose details, including any exchanges of money and increases or decreases of interest 10.misleading the borrower or failing to provide information about the loans 11.Lender Set up multi accounts to funnel payments received by third party for borrower loan 12.Lender incorrectly entered payment information during the terms of the loan and final statements, including 1099s

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.

    from: ********* ****** <**************************>
    to: ****** ********* <***************************************************************************>
    date: Sep 17, 2024, 10:18 AM
    subject: Re: BBB Mediation

    yes , i agree

    Business Response

    Date: 09/26/2024

    Better Business Bureau:

    I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.

    Regards,

    *** ******

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