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Business Profile

Marijuana Sales and Services

Native Roots Cannabis Co. -- Frisco, CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time in the last 2 months that I have noticed that I was being over charged at check out. Today I was charged $112.00 then handed a receipt that showed a total of $111.13. The receipt states that my change due was $8.87 but I only received $8.00. They rounded up $.87. When I asked the clerk about this, he simply told me that they don't carry coins!?!?! I find this to be an unsavory business practice. It can't be legal to force people to pay more than the listed price without notification, right? This must be happening to the hundreds of people shopping at this store daily.

    Business Response

    Date: 09/13/2022

    Hello, 
    We are sorry to hear about your confusion. Our cash supplier has been on a coin shortage since March 2020. This info is posted at our check in counter. Thank you

    Customer Answer

    Date: 09/13/2022

    Complaint: ********



    I am rejecting this response because: There was NO confusion on my end! I was OVER charged from what the receipt of my purchase indicated! This business is over charging customers without notice or warning! Saying that your cash supplier has had a coin shortage for the last two years is unacceptable! Pretty weak explanation of your shady business practices!! If you have a problem with finding US currency than maybe your business should take the hit and write off the change and NOT OVER charge you customers? This CAN'T a legal practice!?!? Charging people more than what you are advertising! 



    Regards,



    ****** ********

    Business Response

    Date: 09/14/2022

    Again, the policy is posted at the check in. There is no secret. Have a nice day!

    Customer Answer

    Date: 09/14/2022

    Complaint: ********



    I am rejecting this response because: "Again" I saw no such posting and this is an unsavory business practice.  You should have your business license revoked! Have a super day!



    Regards,



    ****** ********

Native Roots Cannabis Co. -- Frisco, CO is NOT a BBB Accredited Business.

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