Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rocky Mountain Aviation and **** *******, A&P *******, have engaged in unethical business practices. Both are collectively referred to as ***. On or about 2/12/25, *** sent ****************************** d/b/a ******** AIR (NA) a Quote to replace an accessory gear box on NA's aircraft N328N. The Quote totaled $12,227.15, and based on this quoted price, NA engaged the services of ***. Notably, the quote states If prices change or additional parts or labor is required after approval has been submitted, we will inform you prior to proceeding with the work. However, on or about 3/13/25, RMA sent NA an invoice for $18,884.25, which was $6,657.10 over the Quote NA relied on in engaging **** services. Understandably, NA contacted *** about the difference. In NA's emails with RMA, it pointed out the price difference in the Quote and the Invoice as well as suspicious billing entries involving billing excessive time, double billing, and performing overtime work without approval. For example, other vendors quoted roughly 10 hours for the job, but it took RMA 45 hours to complete the task even though NA's Director of Maintenance came out to assist *** for the last quarter of the project. *** responded implying that he was insulted that his bills were questioned and stated that I didnt think money was going to be a factor RMA quickly implemented a 5% late fee, adding $944.21 to the already unfair invoice. Just moments later *** said they would take off 4 hours of the research, but admitted that the 5% late fee would almost make this void. *** then went as far as to threaten to file a lien on NA's aircraft. As shown, *** does not treat customers fairly and instead attempts to intimidate customers into paying unreasonable invoices by threatening to file invalid and fraudulent liens. ** has no problem paying a fair price for the work done, and is processing payment for the approved quoted price, but **** unethical business practices must cease.

  Business Response

  Date: 05/06/2025

  Good day, 

  Nicholas Air is refusing to complete payment for a job that has been performed to completion. I gave Nicholas Air and N.J a quote of $12,227.15 for a AGB removal and replacement. Quotes are subject to change and the original quote does not reflect the total price of the project. I am currently working as a 1-person shop, so checking the cost of the project everyday as I am working on the aircraft until midnight is short of impossible. I gave the original quote without adding any overtime and this was expressed in the email I sent over with the original quote. After Nicholas Air and N.J. received my original quote, they decided to add additional things to be done to the aircraft, I happily agreed to perform the work to the aircraft. During the time I was working on the aircraft Nicholas Air and Wendi Litton proceeded to call me and berate me about completing the aircrafts work prior to 3/1//25 and pleaded to get the aircraft RTS to make revenue flights. During the time of working on the aircraft I had run into additional unforeseen issues with the aircraft that had to be addressed prior to completing the installation of the AGB per the EMM. I was in a standstill for multiple days, and I expressed the issues to the Nicholas Air team as soon as they arose, they were frustrated with this understandably so. When I received the new parts to be installed, I did not have the tool to complete the work. I asked to get this tool to be sent to me so I can complete the task so I could keep working the original issue. I had not assumed cost to be the biggest concern, this was never relayed to me, or I would have happily stopped the work once I had reached the $12,227.15 price as originally quoted. 

  Nicholas Air and Wendi Litton and team started to debate my invoice on April 14th; this is 2 days after the invoice was due, so I decided to add a late fee onto the invoice after a week of Nicholas Air trying to negotiate and bully me into a new price. I was willing to help with the invoice in a reasonable sense, but I am not taking thousands of dollars off an invoice because someone feels entitled to try and bully a small company. I agreed to take 4 hours off for research to try and quickly resolve the issue but after I was berated Wendi and their team, I decided against that.  

  Long story short, Nicholas Air has a reputation within the aviation community for shorting people and not completing payment because they don't like the price of things. I completed the work in a timely manner and gave them a quote, and they agreed to and signed the WO authorization and sent it back to me. To this day Nicholas Air and N.J. owe me $6,657.1 to which I expect to be paid in full. 

  Good luck getting maintenance services in Western Colorado, your clients will be thrilled to have cancelled flights. 

  Customer Answer

  Date: 05/16/2025

  Complaint: 23258424
  
  
  
  I am rejecting this response for the reasons set forth below:

  Nicholas
  Services, LLC d/b/a NICHOLAS AIR (“NA”) was a customer of Rocky Mountain
  Aviation and Mark Trimble (collectively “RMA”). RMA’s statements regarding his
  manpower (“1 person shop”) and the scope of the work, and required timeline for
  completion of the work, were all known by RMA when it issued a quote to
  NA.  RMA is being untruthful when it
  speaks of “unforeseen issues” that increased cost; the only issue that arose
  was that RMA lacked proper tooling for the work (something it again knew prior
  to bidding to complete the work for NA and NA then had to provide tooling and
  its own technician to complete the work). 
  Simply, RMA intentionally underbid the work, NA relied on the quote and
  assurances of workmanship and timeframe for completion to its detriment.  RMA states that “I had not assumed cost to be
  the biggest concern, this was never relayed to me, or I would have happily
  stopped the work once I had reached the $12,227.15 price as originally quoted.”
  Instead of stopping work and obtaining proper approval to go over the price of
  the quote, RMA finished the work, charged an astounding $6,657.10 over the
  agreed-upon quoted price of $12,227.15 and submitted a lien against NA’s
  aircraft in order to pressure NA to pay the unsupported, and unapproved,
  overcharge. RMA admits that it didn’t inform NA of charges above the original agreed
  price, nor did it get prior written approval from its customer/NA prior to
  increasing the price.  NA has paid RMA
  the agreed price of $12,227.15 in full; any charges over and above that amount
  are disputed as improper and RMA should immediately remove its fraudulent lien
  on NA’s aircraft.

  RMA’s response is replete with adversarial
  statements, and baseless accusations which will not be responded to here as
  they are impertinent. The recording of the phone call with Wendi Litton
  referenced by RMA is also being sent for your review to [email protected] as the file type is unsupported and/or the file is too large. The recording underscores
  RMA’s false statements, lack of respect for its customers, and its propensity
  to bill excessively.

  We appreciate your attention to
  this matter and look forward to and equitable resolution.

  Regards,
  
  
  
  Nicholas Services, LLC, d/b/a Nicholas Air

  Customer Answer

  Date: 05/16/2025

  from: Compliance <[email protected]> via wynco.bbb.org 
  to: "[email protected]" <[email protected]>
  date: May 16, 2025, 9:33 AM
  subject: Complaint ID: 23258424 - Nicholas Services / Rocky Mountain Aviation

  Dear Better Business Bureau and Ms. Look,
  
  
  
  Please find attached a recording of a call referenced in Complaint ID: 23258424 between Mr. Trimble and Ms. Litton.
  
  I was unable to attach it through the BBB portal and have sent directly to you for review. Please let me know if there is a different procedure needed to include this recording in our dispute file.
   
  
  Thank you for your attention in this matter.
  
  Sincerely,
  
  
  Compliance Department
  NICHOLAS AIR®
  Office: (866) 935-7771
  Direct: (662) 212-5124
  [email protected]
  www.nicholasair.com 
  
  <NicholasAirLogo>
  
  
  This message (together with any attachment) is confidential, may contain information which is subject to copyright, may contain private price-sensitive information and may be privileged or otherwise protected from disclosure. This message (together with any attachment) is intended exclusively for the person or persons to whom it is addressed. If you are not the intended recipient or have received this message (together with any attachment) in error please inform the sender immediately and delete any copies of this message that you have on your system. Any unauthorized copying, disclosure or distribution of the material in this message (or its attachments) is strictly forbidden. Any views or opinions presented in this message and/or attachment(s) do not necessarily represent those of Nicholas Services LLC.
  
   
  
   One attachment

  Business Response

  Date: 05/30/2025

  This argument has been completely absurd on your end. 

  The quote I gave clearly states "QUOTE" and was labeled as such. Quotes are subject to change and I am not sure why this is still being argued. I stated that the quote didn't have my OT rate applicable. I stated this in the email to the Maintenance controller who was working and told them my operating hours.

  I had the proper tooling and the only person fabricating lies is Nicholas Air. A helicoil started to come out of the the engine and I did not have spare helicoil or the special tool for this rare type helicoil, especially on a PW306D1. I would consider this an unforseen issue. Your Director of Maintenance didn't bring the tool out either, I had no choice but to purchase it since NA does not have this tool. I was at a complete standstill until I had this helicoil installed since I have to follow the EMM procedures since it is my obligation to assure the aircraft gets back to an airworthy state. I was dirrected to head to Aspen multiple times that were after my operating hours to try and remedy this helicoil issue. I told them it wasn't going to work since the correct tool was not onhand nor provided and was on the way. I would consider this billable time since I am taking time out of MY day to provide a sercvice for someone, I could have been working with different customers or spending time with loved ones. Now I have not only lost out on the time I worked on the aircraft after staying up working unforseen hours because I was told that they were in dire need to get the aircraft back to conduct revenue flights. NA told me to essentially get the aircraft back to an airworthy state ASAP, if you want expedited service and things done within a short period of time it costs more money, that is unfortunate reality of the industry

  As far as staying within the quoted price, I was never instructed to hold off or stay within a certain price point, since this was a quote and they are SUBJECT to change. NA has engaged RMA in unethical business practices and refuses to pay for services that have been completed. NA reorded me on the phone without my knowledge or consent, in the recording it only supports my argument, and I appreciate you bringing this to my attention. 

  I will be utilizing all avenues necessary to ensure that I get comoensated for the work done as agreed upon per the WO authorization form which was dated and signed.

  Customer Answer

  Date: 06/10/2025

  from: Compliance <[email protected]> via wynco.bbb.org 
  to: "[email protected]" <[email protected]>
  date: Jun 10, 2025, 3:55 PM
  subject: Complaint #23258424. Nicholas Air Response

  Please find the attached Response of Nicholas Air. It would not let me submit through the website. Thank you for all of your assistance.
  
  Sincerely,
  
  Compliance Department
  NICHOLAS AIR®
  Office: (866) 935-7771
  Direct: (662) 212-5124
  [email protected]
  www.nicholasair.com 
  
  <NicholasAirLogo>
  
  
  This message (together with any attachment) is confidential, may contain information which is subject to copyright, may contain private price-sensitive information and may be privileged or otherwise protected from disclosure. This message (together with any attachment) is intended exclusively for the person or persons to whom it is addressed. If you are not the intended recipient or have received this message (together with any attachment) in error please inform the sender immediately and delete any copies of this message that you have on your system. Any unauthorized copying, disclosure or distribution of the material in this message (or its attachments) is strictly forbidden. Any views or opinions presented in this message and/or attachment(s) do not necessarily represent those of Nicholas Services LLC.
  
   
  
   One attachment