We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Land Rover Roaring Fork

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint for fraudulent business practices.I purchased a car and warranty through Land Rover Roaring fork, and the warranty was refundable for any un-used portion. The original paperwork was filed with ******** ******* - my power of attorney was signed on NOv 17 2023.Over the past 12-months, I have made no less than a dozen phone calls to land rover, trying to resolve and receive payment for thr un-used portion of the warranty. I have email documentation and calls providing communications, and I have been told, it was filed wrong, or when refiled, the new person didnt know how to do it and it was also incorrect.During this time, I have still not received my compensation, which is due to me after selling the vehicle, and now my calls to ******** and the ** go unanswered, and are not returned, even after I leave polite voicemails asking for their help and support in making this right.

    Business Response

    Date: 01/01/2025

    To Mr. ******* *********,

     

    I would like to formally apologize for the lengthy time it has taken to get your cancellation processed and your refund returned to you.  I know we have been in contact with you after this complaint was submitted and we are getting the situation resolved.  Unfortunately, we are dealing with a third party, and we did not follow up properly to guarantee it was completed.  We will get this handled asap, and again please accept our apology.

     

    ***** ******

    General Manager Land Rover Roaring Fork

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Land Rover Denver was not at fault here after further discussions with the dealership and Sonic Automotive is to blame.  A new case will be opened against Sonic.

    Regards,

    ******* *********

Land Rover Roaring Fork is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.