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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The person working at the store tonight was very rude and very condescending talking down to a delivery driver that was supposed to be picking up an order. This poor girl is just about ready to cry from this guy being rude to her. I had an order that was supposed to be picked up She went there to pick it up and then 7-Eleven employee told her that somebody else already picked it up which is not true because the company sent me a message to cancel the order because they didn't have a driver so they did have a driver she was at the store trying to pick up the order so I tried to contact 7-Eleven and I had a $25 charge for a delivery that I never received that was never marked as delivered and that was canceled by the delivery driving partner and then it was canceled by 7-Eleven and the guy kept saying that the order was already given to someone if that was the case they wouldn't have been able to cancel the order because it would have been showing that it was still being delivered so I don't know what is going on I will never use the service again but I just want to let you guys know that this is happening. I believe that though employee at 7-Eleven probably took the order in the back and started to eat it because nobody picked it up and then just told the driver that it was already picked up because he was waiting for a driver to show up also but it was never it never left that store nobody showed up to do that I just want to let people know that it's a problem and I'd like somebody to call me and explain to me how this all happened when I'm waiting for hours to get an order delivered that's supposed to bring food for me to take medication because I'm disabled I got messages that said it would be here in 3 minutes from the delivery partner I filed a complaint about them as well because it said that it would be delivered in 3 minutes but then it says they don't have a driver and it cancels the order and then the drivers at the store trying to pick it up that was given the order and the delivery driver was getting harassed by the 7-Eleven employee this whole thing was absolutely ridiculous and I hope somebody looks into it

    Customer Answer

    Date: 02/28/2024

    This is the receipt information. 

    Customer Answer

    Date: 02/29/2024

    It was sent through the 7-Eleven app

7-Eleven is NOT a BBB Accredited Business.

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