We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Foundation Repair

Structural Solutions of Denver, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Structural work done to house with a 5 year warranty. I have repeatedly called to coordinate someone to come out and look at the work performed due to potential work needing to be done. After two months no one has committed to coming out and looking at the current foundation situation.

    Business Response

    Date: 04/10/2025

     

    We sincerely apologize for the delay and frustration you've experienced in trying to get someone out to inspect the work covered under your warranty. Your concerns are very important to us, and we take our commitment to quality and follow-up seriously. We understand how concerning foundation issues can be and regret that your recent experience hasn't reflected the level of service we strive to provide. 

    We did visit your home on March 24, 2025 to discuss your concerns and we have exchanged emails last week. As mentioned in the email, we would like to come out to take elevation measurements to establish a baseline and recheck the measurements every 6 months. Also, the structural work comes with a lifetime warranty where work was completed. 

    Please let us know by email if you would like for us to come back out take measurements.

    Thank you for bringing this to our attention, and we appreciate your patience.


    ****** *****
    Structural Solutions of Denver
    General Manager
    P: ************
    E: *****************************************

       


  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Robert T***** was hired on March 30, 2022 with Construction Services of Denver, DBA: Structural Services of Denver LLC to repair/replace a prior faulty basement egress wall and flagstone patio. Total Job quote $19,500.
    1.Paid $9,500. Attached: Proposal, Deposit, Quote.
    2.Besides the many challenges of the ineffectiveness of managing a project the final completed project aesthetically has uneven walls and appears to be poorly installed and unprofessional and has decreased the value of the property. Please see attached photos.
    3.Absents as GC – unsupervised and no inspections of onsite contractors.This has resulted in stolen personal property, piles of trash left for weeks, damaged concrete steps, gate lock and broken light. Improper setting of flagstone patio deterring water away from the egress wall and home foundation, and not installing proper drainage on each side of the egress wall. Please see photos.
    4.3 shovels were taken, only 2 were returned. Trash removed. Concrete steps, gate lock and broken light, repaired and/or replaced. Improper initial placement of flagstone patio cause sinking in the Southwest corner of the egress wall. Fixed the sinking, however the 2nd placement of flagstone is still not grading away from the southwest corner. Waiting for separate opinion Landscaper Quote to describe the wrong placement and provide a resolution.
    5.Drainage not installed around (2) egress walls as per the Engineers Design report and assumptions. Contacted the Engineers to clarify exactly how the drainage around the walls should have been installed. Please see attached email from Robert avoiding the question and instead falsely accusing me of 'stalling' and threatening to put a lien on my property, which confirms his guilt for not installing the drainage. Please see attached email from Engineers. Please see attached Page 2 Doc as continuance. As a resolution the drainage system around the walls and flagstone need to be resolved. Negotiate on final settlement.

    Business Response

    Date: 07/21/2023

    Please see attached

Structural Solutions of Denver, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.