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Business Profile

Marketing Consultant

Living Brave LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Living Brave LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Living Brave LLC has 2 locations, listed below.

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    • Living Brave LLC

      Golden, CO 80401

    • Living Brave LLC

      3220 Meade Street 504 Denver, CO 80211

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** Dispute Living Brave (Shoshanna Raven) $7,833.97 USD I am disputing a total of $7,833.97 USD for The Vortex mastermind program and a VIP event ticket due to material misrepresentation, making the service unusable.Payments in Dispute:21 Jan 25 $1,111.00 USD 11 Jan 25 $1,722.97 USD 17 Dec 24 $1111 USD 6 Dec 24 $4,500.00 USD 4 Dec 24 $500.00 USD Total: $8944.97 Before purchasing, I asked about call times since live participation was crucial. ********* ***** assured me via voice note that calls would rotate between 8 AM, 10 AM, 4 PM, and 2 PM MST for accessibility.However, after enrolling, I found that 15 out of 19 calls were scheduled between 1 AM 5 AM AEST, making it nearly impossible for me to attend live. The quarterly mastermind sessions also followed a similar schedule. Had I known this, I would not have joined.Attempts to Resolve:On Jan 29, 2025, I formally requested a refund, citing misrepresentation. Living Brave refused to issue a refund, referencing a no-refund policy. However, a non-refundable policy does not override consumer protection laws.I sent a follow-up email on Feb 5, 2025, requesting further response and resolution. Their team acknowledged receipt and stated they would escalate it internally, but as of today, no resolution has been provided.Request:I request a full refund of $8944.97 USD due to the service being misrepresented and unusable. I have email records and proof of false claims regarding accessibility.I am including several attachments of supporting evidence and a full email record of communications back and forth. Thank you for your time and assistance.Please note also that I have raised disputes of payments through ****** for four of the payments above processed through this pathway excluding the $111 USD payment processed 17th ************** $7,833.97 USD The 4th and 6th Dec and 10th of Jan claims have been disallowed due to more than 30 days passing since the transaction.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 28, 2023 I entered into a contract with "Shoshanna ****** for ******************* & coaching services to support me in gaining necessary ***************** strategy skills to grow my business. ***************************** ism a pseudonym for *************************************** who's business is Living Brave, LLC. The contract was for a monthly charge of $1491.52 recurring charge for 12 months. This was for *************************** "Vortex" Inner *********************** business consulting for women. On December 3, 2023 I entered into an 1-to-1 coaching agreement (no contract) for a monthly charge of $3500. A total of $21,457.60.Business commitments were for:-Private Invite only community - over 1000 members, meaning each call had at least 150 participants with only time to respond to 2-4 questions -Personalized & customized business support -Personalized brand audit - never received -"Eyes on my business" - once contact was ****************** made I did not receive any feedback or comments on my business marketing -"Me in your back pocket" - inability to reach out and ask questions to ************************, no response ************************ did not deliver upon her commitments to this program or the 1-to-1 coaching. On March 20, 2024 I was released from the 1-to-1 coaching agreement per my request & on April 8, 2024 I was released from the Vortex mastermind, however have continued to be denied a refund for the misrepresented services that were not delivered upon. She is now even harassing and threatening to send me to collections for the remainder of the contract amount for the Vortex mastermind even though she's already released me from the contract without future financial obligation.

    Living Brave LLC is NOT a BBB Accredited Business.

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