Complaints

This profile includes complaints for Panorama Orthopedics & Spine Center, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Panorama Orthopedics & Spine Center, PC has 5 locations, listed below.

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  Panorama Orthopedics & Spine Center, PC

  660 Golden Ridge Rd STE 250 Golden, CO 80401-9541

• 

  Panorama Orthopedics & Spine Center, PC

  8510 Bryant St Ste 120 Westminster, CO 80031-3845

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  Panorama Orthopedics & Spine Center, PC

  14000 E Arapahoe Rd Ste 290 Centennial, CO 80112-4038

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  Panorama Orthopedics & Spine Center, PC

  1060 Plaza Dr # 200 Highlands Ranch, CO 80129-2344

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  Panorama Summit Orthopedics

  68 School Rd Frisco, CO 80443

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached document is easier to read than this text since it removed the formatting. It has been impossible to get a live person from either Centura or Panorama to look at my account. They are overbilling me. I've sent 4 emails to Panorama Billing since 6/30/23, yet have received no response. According to my insurance EOBs: Date Provider Network Billed Deductible Plan Discount You Owe 3/29/23 LFinley In-Network $121 $0 $59.07 $36.62 $25.31 4/21/23 LFinley In-Network $121 $84.38 $0 $36.62 $84.38 4/3/23 LFinley In-Network $471 $249.69 $0 $221.31 $249.69 3/29/23 LFinley In-Network $60 $0 $32.82 $13.12 $14.06 3/30/23 LFinley In-Network $1,002 $0 $324.87 $537.90 $139.23 4/20/23 SBrown ********* $183 $0 $0 $58.69 $124.31 $1,775 $334.07 $416.76 $845.57 $636.98 I have pd them the following amounts: Date Description Amount 3/31/23 POSC- ********* ******** ****** ($200.00) 5/17/23 POSC BILLING ********** ******** ****** ($139.23) 5/17/23 POSC BILLING ********** ******** ****** ($43.87) 5/12/23 POSC BILLING *********** ******** ****** ($39.37) 6/30/23 POSC Billing *********** ******** ****** ($124.31) ($546.78) They are billing me $134.07 when I only owe $90.20.From the Business on Friday, June 30, 2023 Thank you for contacting Centura Health ************* Upon review, Centura Health doesn't do the billing for Panorama Orthopedics. Panorama has separate billing services. Contact Panorama's billing office at tel:************. Both ******************************** Health utilize Epic MyChart as a billing portal. Verify you are signed into your Panorama acct to access their ************* should be able to send portal message directly to the Panorama billing ***** Sincerely, The Centura Health Disputes Depat

  Customer Answer

  Date: 08/01/2023

  I have only received the same bill.  No one contacted me via email nor telephone.  No one sent me the copies of statements that I requested multiple times.  The statement that I mostly recently received does not show the whole year to date accounting.  They play a game with how they apply payments and need to supply me with what I requested.  I am not able to find it on their website in order to match it up with my payments and EOBs.  They applied the wrong amount (as if I had no insurance.) when they started working with Centura.org.  Please ask Panorama Billing to supply the statements that I requested from March 1, 2022 to date.  Thank you.  ************************* Hail ************ ******************

  Customer Answer

  Date: 08/14/2023

  Thanks for your response.  I was finally able to talk to someone: ************************* who sent me the statements I requested.  This complaint is resolved.  Thank you.