We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resume Services

ResumeZest Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19938950

    I am rejecting this response because the business response does not create resolution. I am able to provide all correspondence with dates and times between myself and the writers, and phone records showing my calls to the business and the returned call I received. This information shows clearly a timeline of what took place, what was promised, and what was guaranteed. I also have screen shots of the company website that describes what I purchased and what I would receive which I have not. I am requesting a refund in full for not receiving the service I paid for.

    Sincerely,

    ***************************shows a picture of her and a short bio) on 4/7/23 saying she will be submitting a draft of my resume within 3 to 5 days and gave me a link to schedule the one 30 minute conversation that I paid for. Today, April 14, I messaged ****** early in the morning asking for the draft resume today so I can start applying for jobs next week and she did not reply to my message or send any materials. I write a message to her this evening saying this needs to be sent to me as she is going "out of town" from April *****. I have received no communication from her. I sent another message today, April 14, to the company and left them a voice message. *********************** owns ******************************************** I did a little web research and found the following two links which are very disturbing and believe this company may be a scam:***********************************************************************************************************************************

    Business Response

    Date: 04/15/2023

    This complaint is not based on a genuine experience. 

    Customer Answer

    Date: 04/18/2023

    Hello,

    Thank you for your help. I filed a complaint No. ******** and am happy to report that the company is providing me with the documents and services I paid for. I would like to close my case and am happy to submit any information you may need. I do not believe this would have resulted without your assistance. 

    Thank you so much!

    ***************************
    ************

ResumeZest Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.