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Business Profile

Ski Equipment

Apex Ski Boots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of Crestone VS ski boots. Unfortunately boots broke on 1st trip down mountain (blue run). Time stamped video and screen shot of lift report forwarded.Sent boots back for a refund. Charged shipping both ways. I agree their website says buyer will pay return shipping for returned items (that buyer elects not to keep). I didnt elect to only use for (1) run and then eat two full days of Big Sky lift ticket. This was due to defective purchase. There is no reason I should pay the $38.98 (both way shipping).

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pairs of ski boots from Apex. My wife was not sure if they would work out so we wanted to try two sizes from their demo center to make sure before she skied in them since we could not return them if she skied in them. We called ahead to their ** and told them that we bought a pair of boots but wanted to try other sizes from them and if it didnt work out then we would return the boots we purchased to the demo center. They said that it is no problem returning the boots to the demo center. We booked a short ski trip and stopped by their demo center to pick up two different sizes to make sure it would work out. Went out skiing and it didnt work out. Drove back to the ** and returned the demo skies and then wanted to return the boots we purchased. The attendant there didnt know how to do the return and offered that we just do it online. We asked if we would have to pay shipping and he said no. Went home and reached out to **** to start the return. It says we get deducted for shipping costs. I reached out via email asking if we can do the return but not pay shipping since the attendant didnt know how to do it when we were at the store physically and didnt think it was fair for us to pay shipping costs when we tried to return them to the store directly. They returned my email and then a phone call that he understood the situation but I had two options. 1. Return the boots online and pay shipping or 2. Bring them to the ** to return them there. Problem is: 1. I have tried to return them to their ** before and the person didnt know how to do it. 2. I live 1 1/2 hours from the store. I offered that they could give us a credit for the store for the shipping costs if they wanted to make it a wash. But didnt want do that either. So in the end, we followed the directions of the attendant to bring them to store, the store clerk didnt know how to do it, we were told we would not have to pay shipping, and now are having to pay shipping.

Apex Ski Boots is NOT a BBB Accredited Business.

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