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Business Profile

Spa

Urban Escape Day Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased for me and my mom a $250 gift card to Urban Escape Day Spa on 5/10/2022 for Mother's Day. There is no expiration date and we recently learned they are no longer in business. There was no notice or any attempt to contact the customers about their closure. I would like for them to refund the $250. See email attached of the purchase sent from them.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I received over $300 in gift cards that were in their system records. The business recently closed and never contacted us and kept our money. We never were notified of the closure and never used the gift cards. I would like to a refund.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a massage package ($625) and was only able to use 1/6 purchased and the spa has gone out of business. I am requesting a refund from the business.I tried to resolve through my credit card but they have a 60 day timeline for disputes. However, the spa was still in business 60 days from the purchased massage package (4/26/2022).

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a teacher and received a $200 gift card in May from parents as a thank you. I was trying to book my appointment only to find out that the Urban Escape Day Spa has closed on July 1! I think it was very unfair of the spa to sell that gift card with no heads up of the closing date! Is there anything that can be done?

  • Initial Complaint

    Date:07/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Urban escape day spa closed recently. I had an appointment booked with them for July 10 2022. Evidently they closed permanently on July 5th but did not inform any of their clients. I attempted to reach out by phone,, email and social media to ask for a refund. I have not received any response. I also noted on face book that the business was selling services weeks before they closed this tells me they were selling services they never intended to honor as I was constant told they were booked and ironically was only given an appointment for a date they knew they would be closed. I paid in advance for the service and never received it. I believe that the business was scamming people out of money for services that would never be honored and essentially stealing from people

Urban Escape Day Spa is NOT a BBB Accredited Business.

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