Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** lied to my face. Beware of Scotty's Complete Car Care Center. I took in my 2003 jeep wrangler to have the A/C fixed. They called me and told me would cost $270.00 so I said ok. Then they called and said it was ready. My wife and I went to pick it up and I gave **** a $40.00 off couponed he said that he would not take it he had already took off $70.00. Then he add it to the ticket while we were paying for it we paid $270.14. On the ticket they said that the Schrader Valves leaked. They replaced them. When I got back home the wife said that is not cooling right. The first of July I called them and took it on the 15th. They called me after 9am and said there was a leak from a rub in one of the lines and they cannot get so they will have to take off and have it welded a NAPA auto and it would cost $250.00. I told them no I would be down to get it. When I got there I had **** Come out to the jeep and show me where it was leaking. He said it was the line by battery so we went down the line and the only place it was rubbing was where a rubber line was at. When I went out to the jeep it was right where we parked it. I do not think that they even looked at it. When I got home I look and it the line had not been cleaned off. So then I looked at the Schrader Valves the caps were dirty they new ones come with new caps so I do not know it they chanced them or not. I looked on you tub and a guy said that you need to chick the a/c low pressure switch so went out and the composer was not turning I did it how he did and the switch is bad. I would not believe any thing that **** said. He does not honor there coupons.
  Up date .I well be turning this in to the Better Business Bureau® they charged me $270.14 and did nothing. No RESPONSE FROM THE OWNER THIS SHOWS YOU THAT HE KNOWS WHAT IS GOING AND IT OK WITH THEM.

  Up date: I just checked the high pressure ******** Valves and it has a leaking Up Date 7/20/2024I well be turning this in to the Better Business Bureau® they charged me $270.14 and did nothing. **** just lied. 8/3/2024 and have not heard from the owner. I fixed it all I had to do is charge it. they did not do one dam thing to my jeep.
  

   

  Business Response

  Date: 10/17/2024

  Thank you for bringing your
  concerns to our attention, and we appreciate the opportunity to respond. At
  Scotty’s Complete Car Care, we take all feedback seriously, and we strive to
  ensure every customer feels heard and receives the best service possible.
  
  Regarding the work performed
  on your 2003 Jeep Wrangler, we’d like to clarify the situation based on the
  details from your invoice and subsequent visit:
  
  1. First Repair: During your
  first visit, we identified that the Schrader Valves were leaking, and we
  replaced them to restore your air conditioning system’s functionality. As
  stated on all invoices related to air conditioning repairs, **A/C systems are sealed
  systems lubricated by oil that is carried throughout the system by the freon.
  Any time the system is not functioning, the oil does not circulate properly,
  which can cause damage and failure to other components that may not be
  detectable at the time of the initial repair. Scotty’s can only carry warranty
  on parts replaced and is not responsible for failure of other components in the
  system after being recharged and operated.**
  
  2. Second Inspection: After
  your follow-up call, we inspected the vehicle again and found a leak in the
  line between the condenser and evaporator due to a rub in the line. We offered
  to have this line repaired or welded by a third-party service, but you declined
  the repair at that time. While we understand your frustration with the
  continued A/C issues, this new leak was not present or detectable during your
  first visit.
  
  3. Coupons and Pricing:
  Regarding your concern with the coupon, we regret any misunderstanding that may
  have occurred during checkout. We applied a discount of $70.00 to your total
  ticket, and this discount exceeded the $40.00 coupon value you presented. We
  are sorry if this was not communicated clearly at the time.
  
  At Scotty's, we pride
  ourselves on transparency and thorough service. Our team, including Rick,
  performed the necessary repairs and inspections based on the information
  available during your visits. We always aim to ensure the best possible
  outcomes for our customers, and we are happy to further discuss this situation
  with you to ensure that all concerns are addressed.
  
  Please feel free to reach out
  if you have any additional questions or would like to revisit the issue. We are
  here to help.
  
  Sincerely, 
  Scotty’s Complete Car
  Care  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my Trk in there care for a month, wile they fixed, it. Within this time they failed to lock my truck, as a result of there irresponsibility. My trk was gone through during there time . The Service manager **** ****. Said said I basically was foolish to leave anything in my trk . Saying it was not there not responsible for anything. If the trk had been properly secured at night. Like any professional place would have done. I would not be out apx $1500 worth of items. With no chance of getting any back. There is no posting of any sign saying not responsible for items left in vehicle, in there shop. Nore are you informed of this .
  A civil case will be brought to the courts
  Seeking damages and court and attorney fees.

  Business Response

  Date: 09/17/2024

  Thank you for bringing this to our attention, and we appreciate the opportunity to respond to your concerns. At Scotty’s Complete Car Care, we take the security of our customers' vehicles and belongings very seriously. I want to address your concern regarding your vehicle’s security while it was in our care.
  
  Upon hearing your complaint, we immediately took action by reviewing all of our available security footage and communicating with the local police department. Unfortunately, we were unable to find any evidence to support a break-in or any security breach involving your vehicle during the time it was in our possession.
  
  We encourage all of our customers to remove personal belongings from their vehicles when dropping them off for service, as we cannot guarantee the safety of items left inside. This practice is consistent with industry standards, and we strive to communicate this policy to our customers, though we understand that additional signage and communication may help avoid misunderstandings in the future.
  
  We sincerely regret that you have experienced this situation, but based on the information available to us, we have found no negligence on our part.
  
  We value your feedback and take it seriously, and we are always open to improving our services and communication with customers.
  
  Sincerely,  
  ******
  Scotty’s Complete Car Care

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set an appointment for Scotty's to: replace carburetor (I provided new unit, metering rods, springs, & jets); convert my ignition system to electrical (I provided new kit purchased from ******** ********** for this vehicle a 100% match); change the grease in the rear end and use a special anti-slip grease at it is a positive-trac); and convert my fuel system in my 1968 Plymouth Barracuda classic car to a electric pump (I provided a new pump); and finally install the correct header gasket as I installed the wrong one and installed it myself in 1 hour.
  My complaint: they did not know what they were doing, took on a job that the screwed up and would not fix or listen to what I requested. My requests:
  1) Install carburetor & jet it for 7000-feet as I travel in Colorado, they took out the factory primaries and swapped them with the secondaries. Wrong and if they new what they were doing they could have used the correct metering rods and springs that I provided to resolve it - or properly jet it for high altitude as the carburetor comes from the factory set at sea level. Therefore this carburetor runs rich and the mechanic damaged my accelerator pump. A new carburetor messed up and installed wrong - they ignored my request.
  2) Did not install my electric ignition system and blamed bad parts - they did not know how to do it.
  3) Use the correct grease in the rear end - they did not and could provide no evidence of such.
  4) Improperly installed an electric fuel pump and charge me 120% mark up (when I asked the service tech he said he did not know the mark up - he lied once of a few times - his name Matt N***), I requested that the pump be located in the back below the fuel tank on the main rail. Instead they mounted improperly with the filter in the back of the pump (not the front as spec) and next to the header ignition source and a rubber line adjacent to fan belt with hot wire attached. Matt said it was perfect and then attacked me verbally so I left site.