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Business Profile

Computer Services

Best Buy

This business is NOT BBB Accredited.

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1

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Review Details

  • Bruce L.

    Date: 04/05/2025

    I have a crashed computer and was told that I can recover it if I use a different machine to download data onto win 11 usb recovery.They had said it will work on any machine It didn't. I just wanted the files that would recover the computer for win11 needed on my crashed computer which can be used to recover it. Well I may have misunderstood what the geek squad meant but the attitude of the manager was direct in a way that was rude and unprofessional when I had tried to return it. I spent $152 and is now lost. I had spoken to their customer service last evening and they said they would ********* and a conformation number was provided and when I had arrived at the store they said they are not going to refund the product , it is software which I do understand this but their customer service said they will refund. This angered me due to the attitude of the manager with a smile on his face and I became irritated due to his unprofessional approach. The misunderstanding came about when on the live computer it said "for this machine only and I interpreted to mean it will not transfer to my crashed machine. Also, getting help means a long wait, The staffing is unorganized with very few workers available to help. Horrible service. All and all I was antagonistic due to the manager's attitude saying with a smile on his face, not going to give your money back"This is the main reason for my anger.Thanks so much for posting this.

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