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Business Profile

Event Planner

Grand Events & Party Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grand Events was hired to provide rental services for a wedding which included setup, take down, rentals, and delivery. On 6/7/24 Grand Events was supposed to deliver the rental and setup at 10:00am and be completed by 4:00pm prior to the rehearsal dinner. At 12:30pm, the owner, *******, finally called to let us know he was running late but would be there shortly and assured us that he would be done before 4:00pm. They finally arrived at 2:00pm and were not completed until well after the event started. Halfway through setup his crew got into an argument with him and they all quit. They did not put out the rental tables and chairs until after we showed them the receipt indicating we paid for setup. They quickly put the tables, chairs and lighting up, because it was such a poor job we had to redo it the night before the wedding. The linens they provided us with were stained and had old food on them and they gave us the incorrect linens and tables. We reached out the ******* the day of the wedding and he apologized stating it would be corrected. When ******* picked up the rental on June 10th at 11:00am he said he would reimburse us 50% of the total rental price because of the terrible service we received. The rental total was $4163.20. Since June 10th, we have contacted him by email and phone to follow up on the reimbursement he promised, but he has not returned our emails or calls.

    Customer Answer

    Date: 02/10/2025

    I have not heard anything yet. I have been unable to contact them. Thank you, ***

Grand Events & Party Rentals is NOT a BBB Accredited Business.

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