We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

AWM Remodeling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flooring installation completed by Alex M***, doing business under AWM Remodeling, on or about December 29, 2023, was done improperly. As shown in the pictures, the vinyl planks were cut too short and not installed properly. They have therefore shifted laterally, causing noticeable and alarming gaps between planks and between the planks and the wall in the bedroom. I discovered this problem on July 13, 2023, when an individual who had been residing in that address since April 2024 vacated the premises and sent me a walk-through video of the premises. Immediately the next day, on July 14, 2024, I notified AWM Remodeling of the issue both through a phone call and text message. I again reached out to AWM Remodeling via text message on July 21, 2024, with a request to inspect and fix the issue. Then on July 30, 2024, I sent a notice of claim to AWM Remodeling. AWM Remodeling has refused to fix the issue and calls it "not my problem."

    Business Response

    Date: 09/27/2024

    The flooring has been installed for 8 months and Mr. ********* just is now complaining about it. The flooring he had me install was a) Vinyl flooring of low quality, b) installed in a high traffic area that was used heavily by renters, transients, etc., c) was not warrantied by me because Mr. ********* insisted on using cheap materials for the work that I did do for him. I have done other work at the condo that was fine and received no complaints. I am not going to repair his flooring for free since the above factors contributed to the way it is now.  

    Customer Answer

    Date: 09/27/2024

    Complaint: ********

    I am rejecting this response because:

    No flooring fails after just 6 months.  Mr. Alex M*** is now calling the flooring “low quality,” but in previous communications he praised the same flooring as being “awesome.”  (I’ve attached a document describing the quality of the flooring. The flooring is high quality.)  Nor is the flooring on “high traffic area.”  It’s in the bedroom of a residential unit where at most 1-2 people live. 


    The pictures speak for themselves.  Mr. M*** did not install the flooring correctly, which is causing them to shift.  In particular, he did not cut the planks the correct length.  I’ve had other experts look at the pictures, and they all concur that Mr. M*** improperly installed the floor.  Mr. M*** is blaming it on every other factor but his craftmanship.  

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

AWM Remodeling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.