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Business Profile

Home Improvement

Twizted Route LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    UNFINISHED WORK, THEFT OF PAYMENT FOR MATERIALS + BREACH OF CONTRACT
    On July 19, 2022, we entered into a contract with Twizted Route LLC and owner Victor P**** to complete a residential structural remodeling in conjunction with installation of a metal roof on our primary residence within a 5-week period. The work was left unfinished by him, with the metal material not ordered or installed and wood siding not ordered or installed and facia/soffit incomplete. We were forced to hire outside labor as of Oct 30, 2022 to complete sheeting, framing, drying in to avoid further water damage to the home, and in progress now, the metal installation. On Oct. 22 water damage occurred inside our home due to the business owner leaving our roof edges exposed to severe rain and snow - almost every wall inside our house leaked. His liability insurance has denied our claim. We paid in full for materials (including metal & siding) on July 20, 2022. On Nov 04, 2022 Victor informed us that funds we paid him in the initial down payment (totaling $11,560.00 for metal) had been used for other projects by another member of his family who had access to his bank account where our funds were being stored. Part of $9,000 we paid for wall sheeting / wood siding is also unaccounted for because we have not received the wood siding or any record of it being ordered. We have been forced move forward with paying for materials + labor out of our own pocket + using another company to complete the roof.

    He also rented a piece of machinery that we have since returned but had $4k unpaid on it & the company is threatening to put a lien on our property unless he pays it. We paid $10k upfront for machinery rental so he should have had enough to cover the total cost.

    All we want is for him to pay the equipment off and return our missing funds for the materials never delivered.

Twizted Route LLC is NOT a BBB Accredited Business.

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